Summary
Overview
Work History
Education
Skills
References
System Skills
Achievements And Successes
Timeline
Generic

Richard Garcia

Glendale,OR

Summary

Dynamic National Account Representative currently with Otterbox, skilled in customer relationship management, sales, and team leadership. Proven track record of exceeding goals, and enhancing market and account satisfaction through effective communication, strategic planning, and solutions. Adept at educating and training on products and product benefits to deliver customer satisfaction. I am looking for a career opportunity to grow within, and make an impact on the business.

Overview

15
15
years of professional experience

Work History

National Account Representative

Otterbox
Glendale, AZ
01.2025 - Current
  • Developed and maintained relationships with key national accounts.
  • Reached out to customers to assess satisfaction levels and current needs.
  • Monitored competitor activities within the marketplace to stay ahead of the competition.
  • Managed client expectations throughout the duration of each project.
  • Coached, developed, and motivated the team to achieve market engagement goals.
  • Supported sales team members to drive growth and development.
  • Maintained an up-to-date database of customer information, including contact details and preferences.
  • Researched and provided management with reports regarding customer needs and competitor activities.
  • Collaborated with internal departments such as marketing, finance and operations to ensure customer satisfaction.

Field Sales Representative

Otterbox
Glendale, AZ
03.2020 - 01.2025
  • Provided product demonstrations to introduce new products to the marketplace.
  • Developed and implemented strategies to maximize sales performance.
  • Analyzed competitor activities to develop effective counter-strategies.
  • Replenished and arranged items to maintain appearance.
  • Assessed customer feedback on products and services to identify areas of improvement.
  • Reported on competitor performance detailing price changes, sales events, new products and merchandising materials.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Territory management within Dallas, TX, and Phoenix, AZ.

Market Manager

Asurion
Dallas, TX
10.2013 - 10.2019
  • Worked as a liaison between Asurion and a wireless carrier within my defined geographic region.
  • Developed strong relationships with the VPGM of North Texas and implemented growth initiatives in the wireless carrier’s various channels.
  • Responsible for meeting growth targets.
  • Delivered all new hire trainings, and ongoing product trainings.
  • Provided market recaps and input for use in growth planning.
  • Exceeded quarterly subscriber growth targets by identifying high-opportunity stores.
  • Managed sales and delivered quarterly business reviews to the divisional director to increase take rate growth and performance.
  • Resolved escalated sales issues within multiple sales channels.
  • Successfully performed and planned new hire trainings, divisional conference calls, launch contests, and low performance enhancement trainings.
  • Assisted in the Protection roadshow kickoff before the national launch to build key relationships in one of the top opportunity care centers.

Sales Representative

Cheap Caribbean
07.2012 - 10.2013
  • Sales Representative in which assistance was provided to customers that were purchasing vacation packages
  • Duties included up-sell to better opportunities for the customers as well as in depth education about benefits and features
  • Managed personal book of business and managed key relationships to maximize revenue

Senior Account Manager

Discover Financial Services
07.2010 - 07.2012
  • Utilized job-related software to input customer order details into system, accept payments and update accounts.
  • Provided solutions to customer problems, and promoted the use of their Discover Card by advising them on how it benefits them.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.

Education

High School -

Mountain Ridge High School
01.2009

Some College (No Degree) - General Studies

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Training and development
  • Territory management
  • Performance tracking
  • Reliability
  • Product demonstration
  • Team building
  • Sales records management
  • National account management
  • Verbal and written communication
  • Self motivation
  • Social media savvy
  • Sales tracking
  • Team collaboration
  • Adaptability
  • Team leadership
  • Sales

References

  • Tori Sooley, 281-898-5755
  • Cass Thompson 970-481-0482
  • Sal Salash 214-604-5997

System Skills

MS Power Point, MS Outlook, MS Word, Google tools

Achievements And Successes

  • Peer Advisor promotion within Asurion to assist in management and trainings.
  • Passed Texas State Licensing Exam.
  • Market Manager success with launch of in-store repair pilot for national launch.
  • Received Achievement Award for providing outstanding customer service.
  • Sales Pitch Winner

Timeline

National Account Representative

Otterbox
01.2025 - Current

Field Sales Representative

Otterbox
03.2020 - 01.2025

Market Manager

Asurion
10.2013 - 10.2019

Sales Representative

Cheap Caribbean
07.2012 - 10.2013

Senior Account Manager

Discover Financial Services
07.2010 - 07.2012

High School -

Mountain Ridge High School

Some College (No Degree) - General Studies

Maricopa Community Colleges, Glendale Community College

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Richard Garcia