RICHARD GEORGE HILL
Dalton,GA
Summary
- Customer-focused professional with 4+ years of experience in customer service, call center, healthcare screening, and hospitality. Holds CAPE Advanced Proficiency Diploma and CSEC Certificate with top grades in Mathematics, English, and IT. National Award recipient for Top CSEC Performer in Jamaica 2016. Proven track record in cash handling, client communication, data accuracy, and problem-solving. Seeking a
- Position to leverage strong interpersonal skills and commitment to exceptional service.
Overview
1
1
Language
1
1
Certification
Work History
Front Desk Receptionist
SpringHill Suites by Marriott
- Managed check-in/check-out for 100+ guests weekly with 98% customer satisfaction
- Processed payments, handled cash drawer, and reconciled daily transactions
- Resolved guest complaints professionally and coordinated with housekeeping and management
- 1 Year 7 Months
Front Desk Agent
Super 8 Hotel by Wyndham
- Provided customer service, answered multi-line phone system
- Handled cash, credit card transactions, and nightly audit reports
- Ensured data accuracy in reservation and billing systems
- 6 Months
Remote Screener
Care Solace
- Screened individuals seeking mental health support and linked them to appropriate providers
- Maintained confidential client records with HIPAA compliance and accurate documentation
- Remote | 8 Months
Customer Service Representative
Sutherland Global - AT&T Account
- Supported AT&T Customer Loyalty & ISM department via phone and chat
- Resolved billing, service, and account issues for 60+ customers daily
- Achieved top metrics in customer satisfaction and call resolution
- 2 Years
Education
High School Diploma -
DeCarteret College
Mandeville,Jamaica06.2018
City & Guilds -
Edwin Allen High School
Clarendon, JamaicaCaribbean Secondary Education Certificate (CSEC) -
Edwin Allen High School
Clarendon, Jamaica06.2016
Skills
- Banking & Finance: Cash handling, transaction accuracy, data entry, Mathematics Grade I
- Customer Service: Phone support, conflict resolution, customer loyalty, client relations
- Communication: English A Grade I, professional writing, public speaking, bilingual English/Spanish
- Technical: CRM systems, Microsoft Office, Google Workspace, Information Technology Grade I
- Healthcare/Hospitality: Patient screening, appointment scheduling, front desk operations
Certification
- National Award Recipient - Jamaica Association of Principals of Secondary Schools, 2016
- Top CSEC Performer in Jamaica, 2016
- CAPE Advanced Proficiency Diploma - 5 Grade I passes
- CSEC Certificate - 6 Grade I, 2 Grade II passes
- City & Guilds Level 2 Distinction - Mathematics & English
- Top Performer - Customer Satisfaction, Sutherland Global
ADDITIONAL INFORMATION
Languages: English - Fluent, Spanish - Conversational
Interests
- Gym Workouts
- Team Sports
- Historical Exploration
- Adventure Travel
- Enjoy creating and following travel blogs and vlogs
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Road Trips
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Customer Service Representative
Sutherland Global - AT&T Account
Remote Screener
Care Solace
Front Desk Agent
Super 8 Hotel by Wyndham
Front Desk Receptionist
SpringHill Suites by Marriott
High School Diploma -
DeCarteret College
City & Guilds -
Edwin Allen High School
Caribbean Secondary Education Certificate (CSEC) -
Edwin Allen High School
ADDITIONAL INFORMATION
Eligible to work in the U.S.