Richard Gilliam
B'ville Transport
Baldwinsville
1
Certification
17
years of professional experience
Accomplished manager and dispatcher with 15 years of experience in transportation and logistics, specializing in non-emergency medical transport. Proven leadership in managing dispatch operations and driver teams, ensuring efficient service delivery. Skilled in medical billing and coding, with certifications in passenger and workplace safety. Committed to enhancing operational efficiency and customer satisfaction in the medical transportation sector.
Work History
Owner/Dispatcher/Driver
1 Year 2 Months- Transported passengers to requested destinations while following all traffic laws and company safety procedures.
- Provided professional customer service by greeting passengers, assisting with directions, and maintaining a respectful attitude.
- Used GPS, maps, and personal knowledge of local roads to choose safe and efficient routes.
- Picked up and dropped off passengers at homes, businesses, airports, hotels, medical offices, and public locations.
- Maintained a clean, organized, and comfortable vehicle for passengers
Dispatcher/Driver/Manager
8 Years 4 Months- Managed a Non-Emergency Medical Transportation business, providing safe, reliable transportation for Medicaid clients to and from appointments.
- Coordinated daily transportation schedules through MAS, ensuring clients were picked up and dropped off on time for medical appointments.
- Dispatched drivers and managed trip assignments, making sure routes were organized efficiently and appointments were covered properly.
- Verified trip information through MAS, including pickup times, drop-off locations, mileage, client details, and appointment requirements.
- Managed vehicle maintenance, inspections, cleanliness, and safety checks to ensure compliance with transportation standards.
- Oversaw daily business operations, including dispatching, driving, billing, customer service, scheduling, compliance, and communication with MAS.
Shipping Supervisor
3 Years 8 Months- Supervised daily shipping operations for corrugated box products by coordinating accurate pick up times and drop off times for freight.
- Managed warehouse shipping staff, assigned daily tasks, monitored workflow, and ensured productivity goals were met.
- Verified outgoing shipments for correct quantities, product sizes, labels, purchase orders, and customer specifications.
- Coordinated loading and unloading of corrugated boxes, pallets, and finished goods while maintaining safe handling procedures.
- Prepared shipping documents, bills of lading, packing slips, freight paperwork, and delivery records.
- Enforced OSHA safety standards, company policies, and proper material-handling procedures in the shipping department.
Skills
Organizational skills
Customer service
Data entry
Management
Dispatching
Medical billing
Employee development
Hiring and staffing
Schedule management
Certification
- Medical Billing & Coding (EPaces)
- Workplace Safety (OSHA 30 Hour Certification)
- Class E License
- Passenger Safety, Assistance, and Sensitivity training (CTAA Certification)
Timeline
Owner/Dispatcher/Driver
B'ville Transport
06.2025 - CurrentRead More
Dispatcher/Driver/Manager
MG Taxi
11.2016 - 03.2025Read More
Shipping Supervisor
ROCK TENN PAPER MILL
09.2009 - 05.2013Read More