Summary
Overview
Work History
Education
Skills
Personal Information
Communication
Leadership
Timeline
Generic

Richard Gilmore

Daingerfield,TX

Summary

Automotive operations leader with a background in customer service, team coordination, and daily shop management. Supports technicians, schedules workflow, manages billing, tracks inventory, and uses financial data to improve service quality, customer satisfaction, and business performance.

Overview

33
33
years of professional experience

Work History

Owner/Manager

Davis Tire & Automotive
11.1999 - 01.2024
  • Oversaw daily operations, managed staff, provided exceptional customer service, prepared and analyzed financial data, identified trends, and developed strategies to enhance sales and employee performance.
  • Developed and implemented strategies that increased customer satisfaction and loyalty.
  • Built customer relationships through honest automotive service guidance.
  • Coordinated technician schedules to enhance shop workflow efficiency.
  • Tracked parts inventory levels and placed orders for necessary supplies.
  • Managed billing processes, ensuring accurate invoice generation and payment processing.

Manager/Comptroller

Davis Tire & Automotive
05.1996 - 11.1999
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Reviewed service orders, estimates, and completed repair documentation.
  • Scheduled customer appointments and coordinated repair bay workloads.
  • Supported technicians during inspections, repairs, and maintenance workflows.
  • Guided customers in choosing tires based on their needs and vehicle specifications and answered automotive concerns and service questions.

Assistant Manager

Whitener Enterprises
12.1990 - 05.1996
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Supported Whitener Enterprises operations through daily scheduling and staff coordination.
  • Monitored inventory levels and reordered supplies to ensure availability across Whitener Enterprises locations.
  • Developed a system to monitor inventory and streamline the supply ordering process.
  • Coordinated vendor communication and followed up on services to maintain operational efficiency for Whitener Enterprises.
  • Prepared reports and updated records for Whitener Enterprises management.

Education

Some College (No Degree) - Business Administration And Management

Austin Community College
Austin, Texas

Skills

  • Financial oversight
  • Financial planning
  • Profit and loss analysis
  • Profit and loss
  • Operational efficiency
  • Small business operations
  • Sales strategy
  • Customer relations
  • Customer service
  • Effective communication
  • Problem solving
  • Attention to detail

Personal Information

Title: Service Advisor

Communication

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership

Successfully led employees to exceed sales goals while maintaining excellent customer satisfaction.

Timeline

Owner/Manager

Davis Tire & Automotive
11.1999 - 01.2024

Manager/Comptroller

Davis Tire & Automotive
05.1996 - 11.1999

Assistant Manager

Whitener Enterprises
12.1990 - 05.1996

Some College (No Degree) - Business Administration And Management

Austin Community College
Richard Gilmore