CHIRELLE NIETO
Denver,CO
Summary
Accomplished business leader with expertise in team supervision, customer service excellence, and operational compliance. Skilled in identifying growth opportunities, managing budgets, and enhancing client engagement, ensuring a high standard of service delivery across diverse environments.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Owner/Manager
JC Services llc
Denver, CO
09.2022 - Current
- Managed daily operations and service delivery for JC Services LLC.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted the business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to secure favorable pricing on products, improving overall profit margins.
- Implemented quality control measures to ensure consistent service delivery and maintain high standards.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Supervised staff and ensured adherence to company policies and procedures.
- Trained new employees on operational procedures and customer service standards.
- Coordinated scheduling and dispatching of service personnel to optimize response times and enhance client satisfaction.
- Resolved customer inquiries and complaints in a timely manner.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw inventory management and procurement of necessary supplies for services provided.
- Developed and maintained strong client relationships through effective communication.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Warehouse Order Selector
Rexel Electrical Supply
Denver, Colorado
05.2022 - 09.2022
- Picked orders quickly and accurately based on customer specifications to ensure timely fulfillment.
- Selected and organized products effectively according to customer orders to facilitate efficient shipping.
- Operated forklifts and pallet jacks for efficient inventory movement.
- Utilized a hand-held scanner to process orders for shipping.
- Inspected incoming shipments for accuracy and quality control.
- Maintained cleanliness and safety standards in the warehouse environment.
- Collaborated with team members to enhance order fulfillment processes for improved workflow.
- Utilized inventory management systems for tracking stock levels.
- Packaged items securely for shipment to ensure safe delivery.
- Communicated with supervisors regarding any issues or discrepancies encountered while selecting orders.
- Labeled packages with customer information for accurate delivery. with customer information before loading onto trucks.
- Managed stock levels by replenishing items regularly.
Order Picker/Loader Operator/Distribution Clerk
Performance Food Group Co
Denver, Colorado
10.2021 - 05.2022
- Selected and picked orders accurately in a fast-paced environment.
- Utilized scanning equipment for picking, packing and shipping orders.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Inspected products for quality and completeness before shipping.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained accurate shipping and receiving logs using warehouse management systems.
- Ensured accuracy of shipments by verifying contents against invoices or other documents.
- Maintained an organized inventory within warehouse storage areas.
- Followed safety protocols to maintain a secure work environment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Collaborated with team members to streamline packing processes for timely deliveries.
- Confirmed items picked for orders by keying codes into the system.
- Operated computer systems to enter data related to orders and deliveries.
- Answered inquiries from customers regarding delivery status or product availability.
- Prepared bills of lading and packing slips for outgoing shipments.
- Updated tracking system to enhance operations.
- Modified work plans to align with shifting priorities.
- Assessed stock quality and accuracy against paperwork.
- Maintained records of items shipped, received or transferred between locations.
- Performed basic administrative tasks such as filing paperwork or generating reports.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Examined files to gather necessary information for processing requests., records and other documents to obtain information or respond to requests.
Barista/Cashier
Starbucks
Denver, Colorado
06.2021 - 09.2021
- Prepared and served high-quality beverages to customers daily.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed customer inquiries promptly.
- Trained new team members on beverage preparation and customer interaction.
- Collaborated with team members to ensure smooth operation during busy hours.
- Maintained cleanliness and organization of work area and equipment.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Followed health and safety guidelines to ensure a safe work environment.
- Cleaned and sanitized service or seating areas, complying with health protocols and food safety standards.
- Described menu items to customers and suggested appealing products.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Restocked product displays based on demand.
- Stocked customer service stations with paper products or beverage preparation items.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Demonstrated techniques for using multiple beverage machines with new team members.
- Ordered and received supplies to restock beverage items.
- Checked temperatures of freezers and refrigerators to ensure food safety standards. of freezers, refrigerators or heating equipment to verify proper functioning.
- Inspected brewing equipment to confirm it was operating correctly. for proper functionality.
Team Lead Support Specialist
Parallon
Denver, Colorado
05.2019 - 05.2021
- Led team meetings to ensure project alignment and communication.
- Guided staff in daily operations and workflow management.
- Implemented process improvements to enhance service delivery efficiency.
- Monitored work queues and allocated inventory each day. Reviewing follow up accounts in work queue's by monitoring past due accounts for all patient support representatives (PSR) staff, reopening closed accounts in Artiva and PME for staff work efforts. Updated Medicaid IPlans (approvals, insurance funds for post-discharge accounts) in Artiva and Meditech systems to ensure accurate billing and compliance. Updating Medicaid approvals in a system known as the E doc generator for all Medicaid approvals and secondary approvals daily. Working on Exception report and providing corrections to all accounts needed worked by all staff. Assisting managers by working the recon report, handling all e-request load letters / NOA for all Medicaid Approvals. Oversaw the execution of administrative responsibilities. weekly reminder emails to all staff, month end monitoring and clean-up efforts for all staff. Attending leadership calls as scheduled by management. Coordinated team activities, including recruiting, interviews, and training for new hires, to enhance team integration and effectiveness. Assisting with training continental staff and training materials, monitoring and communicating training compliance with leadership teams. Assisted in managing patient support representatives. and assisting patient support representatives (PSR) team members. Assisting with special projects such as updating policy and procedures. Assisted management with Medicaid pending reports from SSC, facilitating timely resolution of outstanding cases. Handling Linked Account Reports. Help assist screening inpatient, outpatient, including ER patients as needed. Obtaining EMU Certifications needed from Physicians for emergency Medicaid programs.
Patient Service Representative (P.S.R)
Parallon
01.2018 - 05.2019
- Screened outpatient, inpatient, and ER patients for insurance coverage and state and federal assistance programs, ensuring access to necessary resources like financial assistance and Medicaid. Verified insurance and patient demographic information and documented progress notes into hospital systems PME, Artiva, and Meditech to maintain accurate patient records. Submitted Medicaid applications by collecting legal documentation and medical records to support eligibility determinations and facilitate patient access to benefits. Supported team lead in project coordination with Updated Iplans for patient management and care / working approvals and insurance reports. Following policies and procedures to contribute to the work environment.
- Assisted patients with appointment scheduling and registration processes.
- Handled patient inquiries and resolved issues promptly and professionally.
- Maintained accurate patient records using electronic health record systems.
Patient Benefits Advisor Floater
The Medical Center of Aurora
04.2017 - 01.2018
- Screened Outpatient, Inpatient, and ER patients for insurance coverage, state and federal assistance programs such as (FAA) financial assistance, Colorado Medicaid, Victim of crime programs, Third party liability, Medicare savings programs, Cobra Premium Assistance, etc. Verified insurance and patient demographic information, Verified insurance coverage. Documented progress notes in hospital patient accounts using PME, Meditech and Artiva. Assisted patients with applications for financial assistance and programs. Filed Medicaid applications along with obtaining legal documentation such as medical evidence/ Medical records, physician statements and other required verifications needed to help determine patient eligibility for Medicaid programs. Performed field visits to gather information and support patient applications for financial aid, enhancing patient eligibility determination process. Coordinated facility coverage during staffing shortages. Submitted expense reports using SAP concur. Followed policy and procedures to contribute to the work environment.
- Assisted employees with benefits enrollment and inquiries.
- Explained health plan options to employees and their families.
- Processed benefit claims and resolved discrepancies efficiently.
Enrollment Specialist
Salud Family Health Center
Ma Site
07.2015 - 04.2017
- Scheduled new and existing patients for enrollment, ensuring timely access to care. Screened all New patients and existing patients for commercial insurance and assisted uninsured patients with financial assistance programs such as Colorado Medicaid, CICP- Colorado Indigent Care Program discount, Clinic rate discount, connect 4 health Colorado insurance etc., scheduled patients for physician visits. Collected and updated patient demographics using E-clinic works. Assisted patients in submitting and processing documentation for medical assistance programs. Completed accurate data entry into multiple federal, state internal systems including (CBMS) Colorado Benefits Management. Maintained partnerships with patient service representatives and Medicaid technicians, adhering to guidelines to protect patient information under HIPAA.
- Assisted patients with enrollment processes and documentation requirements.
- Confirmed patient information and assessed eligibility for various healthcare services.
- Informed clients about various health programs and resources available to them.
Education
Some College (No Degree) - Phlebotomy Certification
Front Range Community College
Westminster CoHigh school diploma -
Silver Creek High
Longmont CoSkills
- Financial management
- Budget management
- Profit and loss
- Financial planning
- Financial oversight
- Cost reduction
- Compliance management
- Quality assurance
- Operational management
- Inventory management
- Client management
- Client engagement
- Customer service
- Customer relations
- Team leadership
- Team oversight
- Employee training
- Workforce management
- Business management
- Business development
- Strategic planning
- Data analysis
- Time management
- Adaptability
- Negotiation
- Relationship building
- Communication skills
- Computer skills
- Brand management
- Small business operations
- Operational management
Certification
- CERTIFIED PHLEBOTOMIST, GRADUATE OF 2017
Languages
Spanish
Professional
English
Professional
Timeline
Owner/Manager
JC Services llc
09.2022 - Current
Warehouse Order Selector
Rexel Electrical Supply
05.2022 - 09.2022
Order Picker/Loader Operator/Distribution Clerk
Performance Food Group Co
10.2021 - 05.2022
Barista/Cashier
Starbucks
06.2021 - 09.2021
Team Lead Support Specialist
Parallon
05.2019 - 05.2021
Patient Service Representative (P.S.R)
Parallon
01.2018 - 05.2019
Patient Benefits Advisor Floater
The Medical Center of Aurora
04.2017 - 01.2018
Enrollment Specialist
Salud Family Health Center
07.2015 - 04.2017
Some College (No Degree) - Phlebotomy Certification
Front Range Community College
High school diploma -
Silver Creek High