Richard Givans
Fort Worth,TX
Summary
Dynamic Operations Coordinator at Virtuoso, with expertise in improving service quality and operational accuracy. Proficient in Zoho CRM and Zoho Campaigns, I successfully implemented contractual updates and processed production reports, driving seamless operations. Core competencies include detail-oriented problem-solving and effective communication. Aiming to further enhance operational efficiency, and contribute to team success.
Overview
4
4
years of professional experience
Work History
Operation Coordinator
Virtuoso
Fort Worth, TX
04.2024 - Current
- Reviewed ZoHo Campaigns for accuracy before distribution.
- Provided assistance across all Operations verticals.
- Efficiently reviewed and processed production reports for on-site locations, hotels, and resorts, ensuring accuracy and timely updates. Managed and logged invoice requests as needed.
Enterprise Service Agent
Virtuoso
Fort Worth, USA
10.2022 - 04.2024
- Successfully implemented contractual updates to Virtuoso.com.
- Proficient in advanced CRM, contract management tools, and optimizing problem resolution processes.
- Innovatively tackled intricate client issues, boosting service quality.
- Successfully assisted Hotels & Resorts Contracting Management with yearly renewals.
Assistant Manager
Oreilly Auto Parts
Haslet, USA
04.2021 - 10.2022
- Managed daily store operations, ensuring efficient workflow.
- Demonstrated strong leadership skills in team management.
- Consistently met or exceeded monthly sales goals.
Education
Bachelors Degree - Theatre Arts
Texas Wesleyan University
Fort Worth05.2021
Skills
- Organizational skills
- Customer Service Excellence
- Detail-oriented
- Problem-solving
- Zoho CRM and Campaigns
- Microsoft Excel
Affiliations
- Avid Outdoorsman
- Strength and Conditioning
Timeline
Operation Coordinator
Virtuoso
04.2024 - Current
Enterprise Service Agent
Virtuoso
10.2022 - 04.2024
Assistant Manager
Oreilly Auto Parts
04.2021 - 10.2022
Bachelors Degree - Theatre Arts
Texas Wesleyan University
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