Richard Gooden
Coram,NY
Summary
Dynamic and reliable professional with strong customer engagement skills, honed at Suffolk Credit Union. Proven ability to resolve discrepancies and manage high-volume transactions with accuracy. Committed to maintaining high standards of service while fostering a welcoming atmosphere. Excellent communicator and team leader, dedicated to enhancing customer experiences.
Overview
5
5
years of professional experience
Work History
Teller
Suffolk Credit Union
08.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Shift Supervisor
Wendy's
10.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Crew Member
Wendy's
12.2019 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
MBA - Business Management
St. Joseph's University
Patchogue, NY07-2025
BBA - Business Management
St. Joseph's University
Patchogue, NY07-2024
Skills
- Strong customer engagement skills
- Commitment to high standards
- Workplace professionalism
- Strong prioritization abilities
- Reliable
- Excellent communication skills
- Honest and dependable
- Team cooperation
- Team leadership
- Pleasant and personable
Timeline
Teller
Suffolk Credit Union
08.2024 - Current
Shift Supervisor
Wendy's
10.2022 - 04.2023
Crew Member
Wendy's
12.2019 - 10.2022
MBA - Business Management
St. Joseph's University
BBA - Business Management
St. Joseph's University
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