Richard Green
Lynnwood,WA
Summary
Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Property Manager
Trojan Storage
11.2021 - Current
- Operate CRM tool to manage over 1000 accounts daily
- Create online marketing that has resulted in 10% overall rentals YTD
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Review customer insurance policy to verify validity
- Monitor and track payments and expenses, providing timely and accurate financial reports.
- Maximize rental income while minimizing expenses through effective planning and control.
Property Manager
Compass Self Storage
10.2020 - 11.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
Customer Care Team Leader
Comcast
03.2017 - 01.2020
- Managed multi-lined phone system, answering 100-150 calls daily.
- Promote company products that increased customer satisfaction and company revenue by 25%
- Provided accurate information on customer accounts ensuring first call resolution.
- Provided technical support to an average of 50+ customers daily.
- Trained, coached, and developed an average of 50 new hires annually.
Education
Associate of Arts - Social Sciences
Moraine Valley Community College
Palos Hills, ILSkills
- Microsoft Office/Word/Excel/Outlook
- Social Media Engagement
- Effective Planning
- Work with CRM software: Salesforce/StorEdge/ Yardi Breeze
- Creative and Adaptable
Timeline
Property Manager
Trojan Storage
11.2021 - Current
Property Manager
Compass Self Storage
10.2020 - 11.2021
Customer Care Team Leader
Comcast
03.2017 - 01.2020
Associate of Arts - Social Sciences
Moraine Valley Community College
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