Richard GYABAAH
Grand Prairie,United States
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Insurance Sales Agent
World Financial Group Wfg
05.2020 - Current
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended industry conferences to stay informed of latest products and trends.
Customer Service Representative
United HealthCare
06.2019 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Advocate
Strand Architecture And Engineering
02.2016 - 01.2019
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
Education
Career Certificate - Business Certification
Certified State of Texas All Lines Adjuster
Texas 06.2015
Skills
- Customer Needs Assessments
- Operational Efficiency
- Quality Assurance Requirements
- Creative Solutions
- Sales Quota Achievement
- Customer Service
- Communication
- Claims Information Gathering
Certification
Certified Texas Adjuster multi lines
Certified Alabama multi lines
Certified Florida Adjuster multi lines
Certified Georgia Adjuster multi lines
Certified Louisiana Adjuster multi lines
Certified South Carolina Adjuster multi lines
Certified North Carolina Adjuster multi lines
Certified Mississippi multi lines
Certified Texas life insurance agent
Statefarm Auto and Statefarm property certification
Timeline
Life Insurance Sales Agent
World Financial Group Wfg
05.2020 - Current
Customer Service Representative
United HealthCare
06.2019 - 08.2023
Customer Advocate
Strand Architecture And Engineering
02.2016 - 01.2019
Career Certificate - Business Certification
Certified State of Texas All Lines Adjuster
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