Travis Williams
Memphis,TN
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Funeral Attendant/Life Insurance Sales Agent
Harrison Memorial Chapel
3320 Millbranch Rd..
02.2009 - Current
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Identified and solicited sales prospects in agency databases.
- Attended industry conferences to stay informed of latest products and trends.
- Analyzed risk factors to recommend appropriate coverage levels.
- Negotiated contracts and terms of sale with potential customers.
- Generated quotes and proposals for clients to match individual needs.
- Conducted annual reviews of existing policies to update information.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
Account Supervisor
SMX Staff Management
Memphis, TN
11.2022 - Current
- Led projects involving activity, direction and measurement on brand's web and social channels.
- Maintained up-to-date knowledge of products and services offered to customers.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Monitored daily sales performance and provided feedback to each team member.
- Acted as team leader to implement integration of agency disciplines in scientific, media, art, copy, accounting, production and creative fields of application.
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Supervisor
UPS
Memphis, TN
11.2020 - 11.2022
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Solicited customer feedback to identify and improve on areas of weakness.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed effective improvement plans in alignment with goals and specifications.
Delivery Driver
Interstate Batteries
Memphis, TN
05.2017 - 11.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Protected people and equipment from hazardous materials by using correct procedures.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
SSR Driver/Delivery Driver
Cintas
Memphis, TN
06.2010 - 05.2017
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed records of deliveries and money received from customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
High School Diploma -
Central High School
Memphis, IN06.2001
Skills
- Contract Review and Analysis
- Loss Analysis
- Consultative Selling Techniques
- Policy Adjustment Knowledge
- Professional Relationships
- Risk Management
- Production Goals
- Policy Management Expertise
- Team Training
- Professional Development
- Increasing Savings
- Customer Needs Assessments
- Asset Protection
- Agent Support
- Update Records
- Policy Feature Explanations
- Process Knowledge
- Sell Policies
- Insurance Recommendation
- Insurance Claim Regulations
- Insurance Practices
- Licensing Requirements
Timeline
Account Supervisor
SMX Staff Management
11.2022 - Current
Supervisor
UPS
11.2020 - 11.2022
Delivery Driver
Interstate Batteries
05.2017 - 11.2020
SSR Driver/Delivery Driver
Cintas
06.2010 - 05.2017
Funeral Attendant/Life Insurance Sales Agent
Harrison Memorial Chapel
02.2009 - Current
High School Diploma -
Central High School