Richard Hamilton
Springfield,KY
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
4
4
years of professional experience
Work History
Office Manager
Hensley's Heating and Air
Springfield , KY
05.2023 - Current
- Maintained confidential records relating to personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Assisted in developing budgets for departmental expenses.
- Ensured compliance with applicable laws regarding employment practices.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
Administrative Assistant
Bluegrass Assisted Living of Bardstown
Bardstown , Kentucky
07.2022 - 12.2022
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors and provided general information about the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Compiled data from various sources into organized reports for review by management team.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Managed database systems containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Proofread content for typo-free emails and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Executive Director
Bluegrass Assisted Living of Bardstown
Bardstown , KY
01.2022 - 07.2022
- Served as spokesperson at press conferences or interviews when needed.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Maintained positive relationships with media outlets to increase visibility of organizational activities.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
Human Resources Assistant
Isaiah House Inc
Willisburg , KY
04.2020 - 01.2022
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Performed administrative tasks related to payroll processing or benefit administration.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Updated employee database with changes in job title, salary information or contact details.
- Assisted in developing training programs for staff members.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Participated in job fairs and other recruitment events to source potential candidates.
- Reviewed resumes submitted by applicants for open positions.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Facilitated new hire orientations and employee training sessions.
- Participated in HR training and workshops to improve skills and knowledge.
- Prepared materials and reports for compliance audits.
- Maintained employee records in compliance with state and federal regulations.
Education
High School Diploma -
Washington County High School
Springfield, KY05-1986
Some College (No Degree) - Business
Mid-Continent University
Mayfield, KYSkills
- Inventory Control
- Bookkeeping
- Expense Reporting
- Workforce Management
- Customer Service
- Staff hiring
- Policy Development
- Office Management
- Team Supervision
- Administrative Support
- Staff Management
- Operations Management
- Billing
- Data Entry
- Employee Supervision
- Information Protection
- Payroll and budgeting
- Administrative Oversight
- Strategic Planning
- Report Preparation
- Human Resources
- Credit and collections
- Project Management
- Clerical Support
- Employee Training
- Mail handling
- Senior leadership support
Timeline
Office Manager
Hensley's Heating and Air
05.2023 - Current
Administrative Assistant
Bluegrass Assisted Living of Bardstown
07.2022 - 12.2022
Executive Director
Bluegrass Assisted Living of Bardstown
01.2022 - 07.2022
Human Resources Assistant
Isaiah House Inc
04.2020 - 01.2022
High School Diploma -
Washington County High School
Some College (No Degree) - Business
Mid-Continent University