Richard Haviland
Butler
Summary
Dynamic General Manager with proven success in enhancing guest satisfaction and streamlining operations. Demonstrated excellence in Top Line growth and maximizing Flow Through and GOP Margin. Highly skilled in team building, strategic planning, change management and problem resolution to drive profitability.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
Marriott International, Courtyard Basking Ridge
Basking Ridge, NJ
02.2015 - Current
- Drove revenue growth by developing and executing competitive sales strategies, optimizing room rates, and leveraging local market opportunities. The 235 room hotel reached $13 million in revenues during peak year.
- Worked with closely involved ownership to optimize revenue opportunities and maximize flow through.
- Achieved regular Associate Engagement scores of 95%+.
- Create and review monthly financial reports, while maintaining real-time awareness of the hotel's financial performance. against budgeted projections. Ability to pivot in down months to maintain strong flow through.
- Oversaw budget management, ensuring cost-effective resource allocation across departments.
- Developed and implemented training programs to elevate team performance and service quality.
- Streamlined daily operations through process improvements, resulting in strong labor controls and controllable expense efficiency.
- Analyzed market trends to adjust pricing strategies and optimize revenue generation.
Opening General Manager
Marriott International, Courtyard Paramus
Paramus, NJ
08.2007 - 02.2015
- Collaborated with ownership to oversee construction, planning and logistics for 12 months before opening
- Led initial Sales efforts to build a strong base of negotiated corporate accounts and group bookings.
- Quickly ramped up revenue streams to exceed initial budgets and owner targets.
- Achieved a 100% Associate Engagement score
- Headed hotel operations to optimize profitability, enhance guest satisfaction, safeguard owner financial interests, and maintain facility standards
- Streamlined communication between departments to improve workflow efficiency and collaboration.
General Manager
Marriott International, Courtyard Hanover/Whippany
Whippany, NJ
04.2005 - 08.2007
- Led property to record revenues by leading the Sales efforts, including blitzes, office visits, and catering hall partnerships.
- Enhanced guest satisfaction and employee engagement by creating and executing strategic plans.
- Improved GSS from Red Zone to Clear Zone within 6 months of starting
- § Boosted profitability and GOP margins by focusing on building group base and expanding existing special corporate accounts through daily involvement in the sales efforts
General Manager
Hampton Inn
Carlstadt, NJ
02.2003 - 04.2005
- Led this very busy, 121 room property located next to MetLife stadium, to record revenues by expanding the Sales effort and shifting share
- Boosted guest service scores to record levels within 3 months of starting and maintained top scores throughout tenure.
- Worked closely with a very involved ownership to oversee capital improvements and improving operational efficiencies.
General Manager
Regency House Pompton Plains
Pompton Plains, NJ
05.2001 - 02.2003
- Achieved record level of revenues at this 118 room, full service property.
- Oversaw sales team and directed them to secure unprecedented amounts of group bookings and catering contracts.
- Led renovation efforts to modernize the guestrooms and catering spaces..
Dual General Manager
Stein Hotels
Wayne, NJ
05.1997 - 05.2001
- Dual General Manager of two 60 rooms properties.
- Oversaw full renovation of both properties.
F+B Manager
Smoke Rise Village Inn
Kinnelon, NJ
10.1994 - 05.1997
- Directed all efforts of two dining rooms as well as a catering hall that regularly hosted 120 person weddings and events.
- Developed training programs for staff, enhancing service delivery and promoting a culture of excellence.
- Directed daily operations of food and beverage service, ensuring high standards of quality and customer satisfaction.
Education
Bachelor of Science - Hospitality Management
Widener University
Chester, PASkills
- Leadership and Team Building
- Operations Management
- Asset Management
- Cost Control
- Sales Leadership
- Revenue Management
- Owner Relations
Certification
Marriott Budget Power User
Marriott Emerging Leaders Program
Marriott Leadership Excellence Program
ServSafe Manager Certification
Certified Pool Operator
Timeline
General Manager
Marriott International, Courtyard Basking Ridge
02.2015 - Current
Opening General Manager
Marriott International, Courtyard Paramus
08.2007 - 02.2015
General Manager
Marriott International, Courtyard Hanover/Whippany
04.2005 - 08.2007
General Manager
Hampton Inn
02.2003 - 04.2005
General Manager
Regency House Pompton Plains
05.2001 - 02.2003
Dual General Manager
Stein Hotels
05.1997 - 05.2001
F+B Manager
Smoke Rise Village Inn
10.1994 - 05.1997
Bachelor of Science - Hospitality Management
Widener University