Richard Hawley
Douglassville,PA
Summary
Seasoned manager with a proven track record at Kelsey O'Shay's Pub & Grille, enhancing operational efficiency and customer satisfaction. Skilled in inventory control and staff supervision, I excel in fostering vendor relationships and elevating client relations. My leadership has consistently driven team success and business growth, demonstrating exceptional team collaboration and customer service expertise.
Overview
21
21
years of professional experience
Work History
General Manager
7th Heaven Gentlemen's Club
07.2024 - 09.2024
- Was hired to develop and implement strategies to increase sales and profitability.
- Auditions and hire new entertainers and staff.
- Control floor as to entertainers and employees doing their jobs correctly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Owner/Operator
Kelsey's O'Shay's Bar & Grille
09.2015 - 05.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Manager
Baby Dolls/Divas Gentlemen's Club
05.2010 - 08.2015
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Auditioned and hired new entertainers.
- Made sure all employees and entertainers were doing their jobs correctly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Manager
Sportsters Bar & Grill
08.2008 - 05.2010
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased revenue with creative marketing initiatives and promotional events.
General Manager
Covatta's Brinton Lodge
08.2007 - 08.2008
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bartender/Bar Manager
AllStar Cafe
05.2003 - 07.2007
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
GED -
Daniel Boone Area High School
Birdsboro, PA06.1993
Skills
Team Player
Customer Relations
Inventory Control
Staff Supervision
Employee Scheduling
Client Relations
Vendor relationships
Timeline
General Manager
7th Heaven Gentlemen's Club
07.2024 - 09.2024
Owner/Operator
Kelsey's O'Shay's Bar & Grille
09.2015 - 05.2022
Manager
Baby Dolls/Divas Gentlemen's Club
05.2010 - 08.2015
Manager
Sportsters Bar & Grill
08.2008 - 05.2010
General Manager
Covatta's Brinton Lodge
08.2007 - 08.2008
Bartender/Bar Manager
AllStar Cafe
05.2003 - 07.2007
GED -
Daniel Boone Area High School
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