Katelyn Norden
Kansas City,MO
Summary
Enthusiastic individual well-versed in the hospitality industry. Possesses great interpersonal and communication skills and a passion for delivering superior customer service. Skilled in taking orders, handling payments, and delivering food and beverages in a timely manner.
Overview
6
6
years of professional experience
Work History
Sales Associate
7th Heaven
Kansas City , MO
04.2023 - Current
Sales Associate
Mr. Nice Guys E-Juice
Wichita , KS
04.2022 - 04.2023
Server
Abuelo's Mexican Restaurant
Wichita , KS
05.2021 - 04.2022
Server / Hostess
Carlos O' Kelly's
Wichita , KS
10.2018 - 03.2021
- Built relationships with potential customers by providing helpful advice on product selection
- Established a positive rapport with customers by delivering friendly, personalized service
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Performed cash register operations accurately according to company guidelines
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Maintained inventory records for restocking purposes
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Assisted with training new employees on sales procedures
- Organized merchandise displays to promote higher levels of customer engagement
- Maximized profits through effective cross-selling strategies during checkout process
- Demonstrated ability to interact with customers in a friendly and professional manner
- Assisted other waitstaff with tasks such as running food or drinks to tables
- Adhered to health department regulations regarding food safety standards while serving customers
- Maintained a positive attitude even during stressful situations or peak hours of operation
- Maintained cleanliness of dining area throughout shift, including tables, chairs and floors
- Provided detailed knowledge of menu items, including ingredients and special offers
- Organized reservations and special events
- Utilized problem-solving skills to handle any issues that arose during shifts
- Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register
- Answered questions about menu items, specials, and other restaurant information
- Managed multiple phone lines efficiently during peak hours of operation
- Greeted customers and provided them with menus
- Trained new hostesses on proper procedures for seating guests
- Responded quickly to complaints from guests and took appropriate action to resolve them.
Education
High School Diploma -
Goddard High School
Goddard, KS05.2019
Associate In Arts (A.A.) In Dance -
Barton County Community College
Great Bend, KSSkills
- Cash Handling Accuracy
- Time Management
- Sales Expertise
- Customer Service
- Verbal Communication
- Multitasking Strengths
- Food Running
- Menu Memorization and Presentation
References
- Patrick Loganbill, Teacher, (316) 836-6064, ploganbill@gmail.com
- Kristina Shoop, Sales Associate, (620) 314-2203, squeeknstevo@gmail.com
Timeline
Sales Associate
7th Heaven
04.2023 - Current
Sales Associate
Mr. Nice Guys E-Juice
04.2022 - 04.2023
Server
Abuelo's Mexican Restaurant
05.2021 - 04.2022
Server / Hostess
Carlos O' Kelly's
10.2018 - 03.2021
High School Diploma -
Goddard High School
Associate In Arts (A.A.) In Dance -
Barton County Community College
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