Katelyn Norden

Server / Hostess

Carlos O' Kelly's

Wichita, KS

10.2018 - 03.2021

Built relationships with potential customers by providing helpful advice on product selection
Established a positive rapport with customers by delivering friendly, personalized service
Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
Performed cash register operations accurately according to company guidelines
Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
Maintained inventory records for restocking purposes
Utilized active listening techniques to identify customer needs and provided appropriate solutions
Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
Assisted with training new employees on sales procedures
Organized merchandise displays to promote higher levels of customer engagement
Maximized profits through effective cross-selling strategies during checkout process
Demonstrated ability to interact with customers in a friendly and professional manner
Assisted other waitstaff with tasks such as running food or drinks to tables
Adhered to health department regulations regarding food safety standards while serving customers
Maintained a positive attitude even during stressful situations or peak hours of operation
Maintained cleanliness of dining area throughout shift, including tables, chairs and floors
Provided detailed knowledge of menu items, including ingredients and special offers
Organized reservations and special events
Utilized problem-solving skills to handle any issues that arose during shifts
Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register
Answered questions about menu items, specials, and other restaurant information
Managed multiple phone lines efficiently during peak hours of operation
Greeted customers and provided them with menus
Trained new hostesses on proper procedures for seating guests
Responded quickly to complaints from guests and took appropriate action to resolve them.

Summary

Overview

Work History

Sales Associate

Sales Associate

Server

Server / Hostess

Education

High School Diploma -

Associate In Arts (A.A.) In Dance -

Skills

References

Timeline

Sales Associate

Sales Associate

Server

Server / Hostess

High School Diploma -

Associate In Arts (A.A.) In Dance -

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