Richard Heath
Marysville,WA
Summary
Professional technician with strong background in sales and repair, prepared for this role. Known for delivering high-quality service and fostering positive client relationships. Focuses on team collaboration and adapting to changing needs. Reliable, resourceful, and skilled in troubleshooting and repair tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service/Sales and Repair Technician
Seatown Electric Plumbing & Heating
07.2024 - Current
- Diagnosed and repaired HVAC equipment, ensuring optimal functionality for customer satisfaction.
- Collaborated with team members to streamline repair processes, reducing turnaround time significantly.
- Trained junior technicians on equipment handling and repair techniques, enhancing team skill set.
HVAC Feild Operations Manager
All Heating And Cooling
02.2023 - 06.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Service Manager/Maintenance Technician
CM Heating
08.2016 - 02.2023
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to key performance indicators (KPIs) and provided detailed job training.
- Hired and trained new Service Techs to improve efficiency of department and cultivate productive work atmosphere.
- Introduced appropriate customer approaches to increase average tickets per tech ( from $168.00 average ticket, to $336.00 average ticket)
Education
No Degree - Education/Teaching
North Georgia College & State University
Dahlonega, GASkills
- Financial Management
- Technician Roleplay
- Systems Implementations
- Customer Service
- Sales Activities
- Junior Technician Training
Certification
NATE Proctor Certified
NATE EPA 608 Universal
Nate Gas Heating Service
NATE CORE
Timeline
Service/Sales and Repair Technician
Seatown Electric Plumbing & Heating
07.2024 - Current
HVAC Feild Operations Manager
All Heating And Cooling
02.2023 - 06.2024
Service Manager/Maintenance Technician
CM Heating
08.2016 - 02.2023
No Degree - Education/Teaching
North Georgia College & State University
Army Veteran
I served 5 years in active duty with the Army. I have been on two separate combat tours, once in Iraq and once in Afghanistan. I served on a Protective Service team and provided security for high ranking military and government officials. This has allowed me the skills to perform well under pressure as well as gave me the skills to be highly trainable and coachable in several fields of work.