Richard Held

Bartended at The Cowfish Sushi Burger Bar in Charlotte, NC, delivering fast, friendly service in a high-volume, team-oriented environment. Crafted cocktails, recommended pairings, and maintained expert knowledge of the restaurant's unique burger and sushi fusion menu.

• Worked in several hospitals for contracts on surgical ICU, Covid Response, cardiology, and Emergency room as a registered nurse.

• Float Nurse for all Atrium Health locations specializing in oncology, spine, neuro surgery, and stroke patients. Managing patient charting for care plans, communicating patient needs to Doctor staff, scheduling labs and any needed scans, dispensing medications, and support needs of the charge nurse and in some scenarios, I led as the charge nurse as needed. Following compliance and HIPPA guide lines to ensure patient safety.

• Exhibited stellar customer service skills with an understanding of the restaurant business. Regulated the ability to think quickly in a fast-paced environment, while maintaining beverage, food, and monetary preferences. Trained new employees to establish and secure a specific skill set and standard. Produced extensive wine and cocktail menus with detailed tasting notes, descriptions, and food pairings to encourage and educate both staff and patrons. Managerial duties including: accounting for end of day money, assisting with guest concerns, and displaying leadership amongst employees.

• Med surge night shift RN

• Front of the house shift lead, server, company trainer, worked private dining and banquets. Collaborated with team members to ensure smooth operations, including assisting colleagues during peak hours and expediting food and beverage orders to the high level of customer service expectations for high levels of patron satisfaction.