Richard Hernandez

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Oversaw the operations of 6 independent service centers.

• Conducted regular staff meetings to discuss operational updates, address concerns, and foster communication amongst team members.
• Reduced employee turnover by creating a positive work environment, fostering teamwork, and offering growth opportunities within the company.
• Facilitated a safe working environment adhering strictly to health and safety regulations which resulted in zero accidents during tenure.
• Collaborated with other departments to improve overall business performance and achieve company goals.
• Improved customer satisfaction by implementing efficient service protocols and streamlining processes.

Oversaw Dispatch, Inbound, outbound operations.

• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Streamlined operational processes by implementing efficient workflow management strategies.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Oversaw dispatch and inbound operations. Worked closely with drivers and dock crew as well as with customers to optimize service.

• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.