Richard Herrera
San Francisco,CA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Support Specialist
San Francisco Human Agency Service
San Francisco, CA
09.2021 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
Computer Services Field Technician (Part-time)
Work Market
San Francisco, CA
02.2013 - 12.2014
- I yogi, My Computer Work, IT Solutions, and others
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Kept detailed records of field measurements and data.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Set up and maintained user accounts and client access.
PC Technician (Part-Time)
Murphy Mckay
San Francisco, CA
09.2013 - 08.2014
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
Computer Technician Lufthansa
Wamu
San Francisco, CA
01.2010 - 11.2010
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Recovered critical information from data back ups to restore functionality.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
PC Technician
San Francisco, CA
01.2008 - 01.2010
- Entry level computer support technician
- Assemble, repair, diagnose PCs, and laptops
- Replace parts, update memory, processors and motherboards
- Replace screens, fans, and power supplies
- Troubleshoot basic network problems
- Computer Intern
- Perform upgrades and assist students with computer problems
- Setup and resolve network problems
- Install new HUB and routers
- Troubleshoot virus and malware problems and resolve them
Computer Intern
City College of San Francisco
San Francisco, CA
01.2007 - 01.2007
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Monitored hardware, software and peripheral performance against organizational expectations.
Education
A.S - Computer Networking and Information Technology
City College of San Francisco
2008
Skills
- AREAS OF PROFESSIONAL EXPERTISE
- Excellent Customer Service
- Bi-lingual/Spanish speaking
- Certified Technician
- Microsoft Professional Support
- Microsoft OS Systems
- Hardware and software Support
- Network Administration
- Microsoft Office: Outlook, Word, Excel, PowerPoint, Teams
- Equipment/Software installation
- Equipment/Software removal
- Equipment/Software updates
- Network and IT Security
- Wired and Wireless Networks
Certification
Extremely Outgoing/Approachable
SIGNIFICANT ACCOMPLISHMENTS
Computer Networking and Information Technology, A.S
Computer Technician Certificate
Microsoft Certification
Network+ Certification
Timeline
IT Support Specialist
San Francisco Human Agency Service
09.2021 - 09.2022
PC Technician (Part-Time)
Murphy Mckay
09.2013 - 08.2014
Computer Services Field Technician (Part-time)
Work Market
02.2013 - 12.2014
Computer Technician Lufthansa
Wamu
01.2010 - 11.2010
PC Technician
01.2008 - 01.2010
Computer Intern
City College of San Francisco
01.2007 - 01.2007
A.S - Computer Networking and Information Technology
City College of San Francisco
Similar Profiles
Susie SmithSusie Smith
Deputy Director, Policy, Planning, Public Affairs at San Francisco Human Services AgencyDeputy Director, Policy, Planning, Public Affairs at San Francisco Human Services Agency
Karen CharltonKaren Charlton
1231 EEO Programs Senior Specialist at San Francisco Department Of Human Relations - EEO1231 EEO Programs Senior Specialist at San Francisco Department Of Human Relations - EEO
Kim Mizono-ScottKim Mizono-Scott
Operations Administrator III at San Francisco Municipal Transportation AgencyOperations Administrator III at San Francisco Municipal Transportation Agency