Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Work Experience
Timeline
Generic

Richard Herron

Bryce Canyon City,UT

Summary

Experienced operations leader with a strong background in retail buying and multi-department oversight. Skilled in inventory planning, vendor relations, and merchandising strategies that align with guest and customer needs. Currently managing cross-functional teams in a national park setting, with a focus on retail, front desk, and food service operations. Recognized for improving efficiency, driving sales, and building collaborative team environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Aramark Destinations
Bryce Canyon National Park, UT
01.2024 - 07.2025
  • Managed cross-functional teams across retail, maintenance, and lodging, ensuring alignment with sales and service goals.
  • Developed and implemented efficient inventory and ordering systems to reduce waste and improve product availability.
  • Directed employee scheduling and labor cost controls to support retail profitability and operational balance.
  • Applied strategic planning and logistics expertise to navigate remote, seasonal operations, and supply chain challenges.
  • Built and trained retail teams focused on performance, product knowledge, and upselling techniques.

Senior Retail Manager

Aramark Destinations
Bryce Canyon National Park, UT
01.2023 - 01.2024
  • Managed multi-location retail operations, overseeing purchasing, inventory control, and vendor relations to optimize product selection.
  • Launched and expanded retail locations, applying strategic buying to meet market demand.
  • Created and managed purchase orders, merchandise receiving, and stock transfers to maintain an efficient inventory flow.
  • Conducted quarterly physical inventories to ensure accuracy and accountability across stores.
  • Led recruitment and training initiatives to build high-performing retail teams focused on customer satisfaction, and operational success.

Corporate Sales Manager

Visalia Wyndham Shaw Hotel Group
Visalia, California
11.2021 - 01.2023
  • Managed key client relationships to boost customer satisfaction and retention.
  • Conducted market research to identify new sales opportunities and industry trends.
  • Negotiated contracts with national and international tour and travel agencies, including city-wide RFPs, in collaboration with local tourism boards.
  • Increased the average daily rate (ADR) by negotiating higher room rates through enhanced product value and quality.

Sequoia Retail Manager

Delaware North
Sequoia National Park, California
03.2014 - 01.2020
  • Drove record-breaking sales growth exceeding $3 million through strategic retail and food and beverage operations management.
  • Managed staff hiring, training, and professional development to build effective teams.
  • Oversaw P&L, financials, vendor relationships, and buying processes to optimize profitability and inventory control.
  • Implemented policies and contributed to creating new revenue streams while ensuring compliance with NPS 48 guidelines.

Education

Bachelor of Science - Business Management

University of Phoenix
Lone Tree, CO

Skills

  • Retail management and buying
  • Team leadership and cross-departmental coordination
  • Budgeting, P&L oversight, & resource allocation
  • Revenue growth strategies
  • Guest services and hospitality expertise

Certification

  • ServSafe for Managers Certification #26980334. Valid through Feb of 2030
  • DABS On-Premise Retail Manager Training
  • Utah UST Class C Operator Training
  • Sure-Sell Alcohol Sales Certified

Languages

English
Professional
Spanish
Limited

Additional Work Experience

  • Army Veteran
  • Loss Prevention Agent
  • Shipping & Receiving Manager

Timeline

Operations Manager

Aramark Destinations
01.2024 - 07.2025

Senior Retail Manager

Aramark Destinations
01.2023 - 01.2024

Corporate Sales Manager

Visalia Wyndham Shaw Hotel Group
11.2021 - 01.2023

Sequoia Retail Manager

Delaware North
03.2014 - 01.2020

Bachelor of Science - Business Management

University of Phoenix

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