Richard Herron
Hospitality Management
Visalia,CA
Summary
Experienced operations leader with a strong background in retail buying and multi-department oversight. Skilled in inventory planning, vendor relations, and merchandising strategies that align with guest and customer needs. Currently managing cross-functional teams in a national park setting, with a focus on retail, front desk, and food service operations. Recognized for improving efficiency, driving sales, and building collaborative team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Aramark Destinations
Bryce Canyon National Park, UT
01.2024 - 07.2025
- Managed cross-functional teams across retail, maintenance, and lodging, ensuring alignment with sales and service goals.
- Developed and implemented efficient inventory and ordering systems to reduce waste and improve product availability.
- Directed employee scheduling and labor cost controls to support retail profitability and operational balance.
- Applied strategic planning and logistics expertise to navigate remote, seasonal operations, and supply chain challenges.
- Built and trained retail teams focused on performance, product knowledge, and upselling techniques.
Senior Retail Manager
Aramark Destinations
Bryce Canyon National Park, UT
01.2023 - 01.2024
- Managed multi-location retail operations, overseeing purchasing, inventory control, and vendor relations to optimize product selection.
- Launched and expanded retail locations, applying strategic buying to meet market demand.
- Created and managed purchase orders, merchandise receiving, and stock transfers to maintain an efficient inventory flow.
- Conducted quarterly physical inventories to ensure accuracy and accountability across stores.
- Led recruitment and training initiatives to build high-performing retail teams focused on customer satisfaction, and operational success.
Corporate Sales Manager
Visalia Wyndham Shaw Hotel Group
Visalia, California
11.2021 - 01.2023
- Managed key client relationships to boost customer satisfaction and retention.
- Conducted market research to identify new sales opportunities and industry trends.
- Negotiated contracts with national and international tour and travel agencies, including city-wide RFPs, in collaboration with local tourism boards.
- Increased the average daily rate (ADR) by negotiating higher room rates through enhanced product value and quality.
Sequoia Retail Manager
Delaware North
Sequoia National Park, California
03.2014 - 01.2020
- Drove record-breaking sales growth exceeding $3 million through strategic retail and food and beverage operations management.
- Managed staff hiring, training, and professional development to build effective teams.
- Oversaw P&L, financials, vendor relationships, and buying processes to optimize profitability and inventory control.
- Implemented policies and contributed to creating new revenue streams while ensuring compliance with NPS 48 guidelines.
Education
Bachelor of Science - Business Management
University of Phoenix
Skills
- Retail management and buying
- Team leadership and cross-departmental coordination
- Budgeting, P&L oversight, & resource allocation
- Revenue growth strategies
- Guest services and hospitality expertise
Certification
- ServSafe for Managers Certification #26980334. Valid through Feb of 2030
- DABS On-Premise Retail Manager Training
- Utah UST Class C Operator Training
- Sure-Sell Alcohol Sales Certified
Languages
English
Professional
Spanish
Limited
Additional Work Experience
- Army Veteran
- Loss Prevention Agent
- Shipping & Receiving Manager
Personal Information
Education and Training
other
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridInterests
Fishing, Hiking, Gaming, DJ, On-going personal education
Timeline
Operations Manager
Aramark Destinations
01.2024 - 07.2025
Senior Retail Manager
Aramark Destinations
01.2023 - 01.2024
Corporate Sales Manager
Visalia Wyndham Shaw Hotel Group
11.2021 - 01.2023
Sequoia Retail Manager
Delaware North
03.2014 - 01.2020
Bachelor of Science - Business Management
University of Phoenix
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