Richard Hibbs
Fredericksburg,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues with a strong focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Systems Administrator
Peraton
06.2024 - Current
- Created and maintained multiple virtual machines which included desktops, firewalls, and servers.
- Implemented custom network solutions for a wide variety of virtual environments.
- Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution.
Customer Technical Specialist III
Peraton / FBI
05.2023 - 06.2024
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
MID Level IT Specialist
Momentum / FBI
02.2023 - 05.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
Software PMO
NSA/Army
03.2021 - 11.2022
- Conducted detailed risk assessments to identify areas of potential non-compliance or financial loss in software licensing agreements.
- Improved client satisfaction by providing tailored solutions to software asset management needs.
- Assessed security vulnerabilities ensuring software applications were free from potential threats and risks.
Education
Information Technology -
Cochise College
Sierra Vista, AZ05.2019
High School Diploma -
Riverbend High School
Fredericksburg, VA06.2017
Skills
- Communication
- Expertise in the RSA console
- System monitoring
- Windows administration
- Computer literacy
- Database administration
- Technical Support and Assistance
- Customer Service Expertise
- Military knowledge
- Security clearance
Certification
- CompTIA Security+
- Lean Six Sigma Yellow Belt
- SafeTALK
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Systems Administrator
Peraton
06.2024 - Current
Customer Technical Specialist III
Peraton / FBI
05.2023 - 06.2024
MID Level IT Specialist
Momentum / FBI
02.2023 - 05.2023
Software PMO
NSA/Army
03.2021 - 11.2022
Information Technology -
Cochise College
High School Diploma -
Riverbend High School
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