Richard Hoang
services
Tallassee,AL
Summary
Dynamic professional with a proven track record in customer service and relationship building at Uber. Leveraged strong communication skills to achieve high customer ratings and foster repeat business. Demonstrated expertise in route navigation and safety compliance, enhancing passenger experiences and driving satisfaction. Committed to delivering exceptional service and achieving results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Partner
Houston Texas
01.2021 - 01.2025
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
Real Estate Broker
Airbnb
Westminster, CA
02.1995 - 01.2022
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
Education
GED -
United State Army Course
South Carolina01-1983
High School Diploma -
TUSTIN HIGH
Tustin, CA02-1975
Skills
- Customer service
- Route navigation
- Vehicle maintenance
- Safety compliance
- Passenger assistance
- Time management
- Conflict resolution
- Relationship building
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Certification
- Drug and Alcohol Testing Program Compliance Certificate- U.S Department of Transportation.
- Customer Service Training Certificate - National Customer Service Association.
honorable discharge
us state army i am serving for 6 years complete and get discharge from California National Guard
Languages
English
vietnamese
Native or Bilingual
Timeline
Uber Driver
Uber Partner
01.2021 - 01.2025
Real Estate Broker
Airbnb
02.1995 - 01.2022
- Drug and Alcohol Testing Program Compliance Certificate- U.S Department of Transportation.
- Customer Service Training Certificate - National Customer Service Association.
GED -
United State Army Course
High School Diploma -
TUSTIN HIGH
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