- Backpacking and Hiking
- Team Sports
- Adventure Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
- Video Gaming
- Hiking
- Camping
- Reading
Richard Holley
1675 Itawamba Trail London,OH
Summary
Experienced account manager with a proven track record in client relations and customer satisfaction. Skilled in analyzing client needs and delivering tailored solutions that enhance service effectiveness.
Results-driven professional with extensive experience in account management and team leadership. Known for building strong client relationships and enhancing team performance, leading to increased client retention and satisfaction.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
37
37
years of professional experience
Work History
Account Manager
GardaWorld Security
Columbus, OH
04.2019 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client needs to create tailored security solutions, improving overall service effectiveness.
- Led a team of security personnel, providing training and mentoring to ensure high performance standards.
- Conducted regular performance reviews to assess service quality and identify areas for enhancement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Security Site Supervisor
Allied Universal Security
Columbus, OH
01.2017 - 04.2019
- Supervised daily security operations to ensure safety and compliance with company policies.
- Trained and mentored junior security personnel, enhancing team performance and operational efficiency.
- Conducted regular site inspections to identify potential security risks and implement corrective measures.
- Developed and enforced security protocols to protect assets and maintain a secure environment.
- Collaborated with law enforcement agencies during incidents, ensuring swift resolution and communication.
- Managed scheduling and resource allocation for security staff, optimizing coverage across all shifts.
Armed Security Guard
American Services and Protection
Columbus, OH
01.2016 - 04.2017
- Monitored premises to deter criminal activity and ensure safety of personnel and property.
- Conducted regular patrols, identifying and addressing potential security breaches effectively.
- Collaborated with law enforcement during incidents, facilitating prompt resolution and support.
- Trained new security personnel on protocols, enhancing team efficiency and compliance with regulations.
- Developed incident reports detailing security events, ensuring accurate documentation for management review.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Operations Manager
Aetna Integrated Services
Columbus, OH
01.2014 - 01.2016
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives and drive performance improvements.
- Developed training programs for staff, improving onboarding speed and employee retention.
- Managed budget allocations, ensuring optimal resource utilization within operational units.
- Established KPIs to monitor team performance and support continuous improvement efforts.
- Collaborated with executive leadership to align operational strategies with organizational goals.
Delivery Driver
Fine Line Graphics
Columbus, OH
01.2013 - 01.2014
- Delivered products efficiently to clients, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs and documentation for compliance and tracking purposes.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Assisted in loading and unloading materials, optimizing space and weight distribution in the vehicle.
- Provided excellent customer service during deliveries, addressing client inquiries and concerns professionally.
- Conducted routine vehicle inspections, reporting maintenance issues promptly to ensure reliability of operations.
Mobile Unit Assistant
American Red Cross Blood Services
Columbus, OH
01.2009 - 01.2013
- Coordinated daily operational tasks to ensure efficient blood donation processes.
- Managed appointment scheduling for donors, optimizing time and resources.
- Trained new staff on operational procedures and compliance standards.
- Streamlined inventory management system for blood collection supplies.
- Implemented quality control measures to enhance service delivery accuracy.
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
Dispatcher Coordinator
Priority Dispatch Corp.
Columbus, OH
01.2008 - 01.2009
- Coordinated dispatch operations to optimize resource allocation and enhance service delivery.
- Implemented workflow improvements, resulting in increased efficiency and reduced response times.
- Trained new dispatch staff on systems and procedures, ensuring adherence to operational standards.
- Managed scheduling for personnel and equipment, maximizing operational capacity during peak periods.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
Returns Supervisor
Visteon
Columbus, OH
01.2006 - 01.2008
- Supervised daily operations of returns processing to ensure efficiency and accuracy.
- Trained and mentored team members on best practices for returns management.
- Developed and implemented process improvements to reduce return cycle time.
- Coordinated cross-functional teams to resolve complex return issues promptly.
- Managed inventory control related to returned products, ensuring accurate stock levels.
- Established standard operating procedures for returns handling and documentation.
Driver Specialist
Triumph Auto Glass
Columbus, OH
01.2005 - 01.2006
- Operated various vehicle types for efficient delivery and service of auto glass products.
- Maintained accurate records of deliveries and customer interactions to ensure operational efficiency.
- Collaborated with team members to optimize routing for timely arrivals and customer satisfaction.
- Conducted regular vehicle inspections to uphold safety standards and compliance regulations.
- Developed strong relationships with customers through effective communication and service quality.
- Enhanced customer satisfaction by providing timely and efficient deliveries.
Warehouse Distribution Manager
Express Med
New Albany, OH
01.2000 - 01.2005
- Oversaw daily warehouse operations, ensuring optimal workflow and inventory accuracy.
- Implemented process improvements that enhanced distribution efficiency and reduced delays.
- Managed team performance through training, mentoring, and regular feedback sessions.
- Developed and maintained relationships with suppliers to streamline logistics processes.
- Coordinated cross-departmental collaboration to ensure seamless order fulfillment.
- Utilized warehouse management systems for accurate tracking of shipments and inventory levels.
Warehouse Operations Manager and Security
Pepsi Cola
Columbus, OH
01.1989 - 01.2000
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and operational standards.
- Implemented inventory management systems, enhancing accuracy and reducing stock discrepancies.
- Streamlined order fulfillment processes, improving delivery times and customer satisfaction.
- Trained and mentored staff on best practices for warehouse procedures and equipment usage.
- Coordinated logistics for inbound and outbound shipments, optimizing transportation efficiency.
- Developed performance metrics to assess workflow efficiency and identify areas for improvement.
Education
High School Diploma -
Walnut Ridge High School
Columbus, OHSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Goals and performance
- Documentation and reporting
- Operations
Interests
Timeline
Account Manager
GardaWorld Security
04.2019 - Current
Security Site Supervisor
Allied Universal Security
01.2017 - 04.2019
Armed Security Guard
American Services and Protection
01.2016 - 04.2017
Operations Manager
Aetna Integrated Services
01.2014 - 01.2016
Delivery Driver
Fine Line Graphics
01.2013 - 01.2014
Mobile Unit Assistant
American Red Cross Blood Services
01.2009 - 01.2013
Dispatcher Coordinator
Priority Dispatch Corp.
01.2008 - 01.2009
Returns Supervisor
Visteon
01.2006 - 01.2008
Driver Specialist
Triumph Auto Glass
01.2005 - 01.2006
Warehouse Distribution Manager
Express Med
01.2000 - 01.2005
Warehouse Operations Manager and Security
Pepsi Cola
01.1989 - 01.2000
High School Diploma -
Walnut Ridge High School