RICHARD HOPKINS
POMPANO BEACH,FL
Summary
Reliable Shift Leader with 9 years in the retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
10.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Pharmacy Technician
Walgreens
09.2017 - 10.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Designated Hitter
Walgreens
11.2015 - 09.2017
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate
Walgreens
10.2014 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Northeast High School
Oakland Park, FL06.2013
Skills
- Tool Preparation
- Production Preparation
- POS Inventory System Operation
- Collaborate Cross-Functionally
- Key Performance Indicators (KPIs)
- Customer Loyalty
Certification
- Licensed Pharmacy Technician - 3 years
Timeline
Shift Lead
Walgreens
10.2020 - Current
Pharmacy Technician
Walgreens
09.2017 - 10.2020
Designated Hitter
Walgreens
11.2015 - 09.2017
Customer Service Associate
Walgreens
10.2014 - 11.2015
High School Diploma -
Northeast High School
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