Richard Hopkins Jr.
Inver Grove Heights,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Work Truck industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by understanding the customer's needs while representing our brand.
Overview
9
9
years of professional experience
Work History
Customer Service /Inside Sales Service Representative
Safe Fleet / Prime Design
10.2014 - Current
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product offerings to best serve customers needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Maintained 30+ inbound calls daily, along with emails, while maintaining professionalism.
- Answer customers' questions regarding products, prices, and quality issues.
- Used Syteline software to generate quotes, process purchase orders, returns and credits.
- Used critical thinking to understand problems, evaluate solutions and make decisions.
- Developed customized solutions for clients based on their unique needs.
- Set up new accounts, developed and maintained courteous and effective working relationships.
- Communicated with outside sales representatives to generate leads and close sales.
- Worked well in our team setting, providing support and guidance.
- Sought ways to improve processes and services provided.
- Trained new employees on customer service.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Simley Senior High School
Inver Grove Heights, MN06.2010
Skills
- Product and service knowledge
- Understanding Customer Needs
- Relationship Building
- Brand representation
- Teamwork and Collaboration
- Goal-Oriented
- Sales closing
- Territory Management
- Organization
- Account Management
- Microsoft Exchange
- Salesforce CRM
Hobbies
Family activities with our little girl and two dogs
Enjoy the outdoors, hunting and fishing
Huge Vikes, Twins, Wolves and Gophers fan
Timeline
Customer Service /Inside Sales Service Representative
Safe Fleet / Prime Design
10.2014 - Current
High School Diploma -
Simley Senior High School
Similar Profiles
Thomas VanpeltThomas Vanpelt
- FA Robotics Welder/Spot Welder/Assembly Line Production Worker at Safe Fleet/ American Van- FA Robotics Welder/Spot Welder/Assembly Line Production Worker at Safe Fleet/ American Van
Farhan NaeemFarhan Naeem
Driver Cum PRO's Assistant at Safe Journey Drive Fleet ManagementDriver Cum PRO's Assistant at Safe Journey Drive Fleet Management
Thomas VanpeltThomas Vanpelt
FA Robotics Welder/Spot Welder/Assembly Line Worker at Safe Fleet/ American VanFA Robotics Welder/Spot Welder/Assembly Line Worker at Safe Fleet/ American Van