Richard Hurst
Forney,TX
Summary
Experienced warranty service manager with 20 years in customer issue resolution and coordination. Proven ability to manage cleaning services around construction schedules and real estate showings, enhancing operational efficiency. Strong background in business management and customer relationship management, ensuring successful project execution and high customer satisfaction.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Owner/Operator
Hometown Housekeeping
Forney, Texas
03.2006 - Current
- Oversaw daily business operations, including staff management, sales, inventory, and accounting.
- Established pricing models that aligned competitiveness with profitability objectives.
- Cultivated long-term customer relationships through exceptional service engagement and swift issue resolution.
- Responded promptly to customer complaints, gathering relevant information for informed remediation decisions.
- Conducted thorough vehicle inspections before and after trips, performing minor repairs to maintain functionality.
Receiving Clerk
Smurfit Westrock
Forney, Texas
11.2020 - 10.2025
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Operated clamp truck and forklifts to move inventory efficiently.
- Maintained a clean and safe work area in compliance with OSHA standards.
Maintenance Technician
Smurfit Westrock
Forney, Texas
11.2015 - 10.2020
- Diagnosed and repaired mechanical issues in manufacturing systems effectively.
- Performed preventive maintenance tasks, including lubrication, and conducted routine inspections of machinery and equipment for safe and optimal performance.
- Responded promptly to emergency breakdowns at any time during shift hours.
Production Technician
Smurfit Westrock
Forney, Texas
11.2005 - 10.2015
- Set up and operated production equipment according to daily work orders and safety procedures.
- Recorded daily production data into an electronic database system for tracking purposes.
- Analyzed workflow and scheduling needs, making adjustments as needed for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05-1988
Skills
- Business management
- Customer relationship management
- Inventory control
- Material handling and equipment maintenance
- Safety compliance
- Warehouse organization
- Self-motivation and independence
- Punctuality and reliability
- Certified forklift operator
- Task prioritization
- Problem solving
- Attention to detail
Certification
- Safestart Now training course
- Safety 24/7 training course
- Hazmat 2025 Certification
- Adult/Child First Aid|CPR AED Training 2025
- Certified Lift Driver
Languages
Spanish
Limited
Timeline
Receiving Clerk
Smurfit Westrock
11.2020 - 10.2025
Maintenance Technician
Smurfit Westrock
11.2015 - 10.2020
Owner/Operator
Hometown Housekeeping
03.2006 - Current
Production Technician
Smurfit Westrock
11.2005 - 10.2015
High School Diploma -
Mesquite High School