RICHARD INDA
Hialeah,Florida
Summary
Driven professional with a proven track record in telecommunications and customer service, notably at Larkin Community Hospital Palm Springs Campus. Excelled in roles requiring advanced computer skills and bilingual communication, enhancing customer satisfaction and operational efficiency. Demonstrates exceptional time management and problem-solving abilities, consistently achieving targets and resolving complex issues.
Overview
9
9
years of professional experience
Work History
PBX Operator
Larkin Community Hospital Palm Springs Campus
11.2017 - 10.2023
- Answer and direct incoming calls using the Cisco switchboard to the appropriate individual or department.
- Monitor all hospital alarms, perform code paging, and provide patient information.
- Perform clerical and miscellaneous hospital telecommunications duties across the hospital.
- Second in command of the department after the supervisor, on call in case of emergency, and fill the supervisor role if the current supervisor is not reachable.
- Front desk duties performed while doing PBX work, giving out visitor passes, and directing traffic flow with the door switch to enter the hospital.
Customer Service Representative
IQOR CALL CENTER
07.2015 - 12.2015
- Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Sales Representative
Macy's
01.2015 - 12.2015
- Interacted with customers to demonstrate products, explain product features, and solicit orders.
- Recommended products to customers based on customer needs and interests.
- Answered customer questions about products, prices, availability, product uses, and credit terms.
- Consulted with clients after sales to resolve problems, and to provide ongoing support.
Education
Certificate of Technical Studies - Information Technology
Florida Career College
08-2016
High School Diploma -
Mater Academy Charter High School
06-2014
Skills
- Self-directed
- Advanced computer skills
- Time management
- Office and Excel knowledge
- Resourceful
- Problem solver
- Solid communication skills
- Bilingual (Spanish)
Timeline
PBX Operator
Larkin Community Hospital Palm Springs Campus
11.2017 - 10.2023
Customer Service Representative
IQOR CALL CENTER
07.2015 - 12.2015
Sales Representative
Macy's
01.2015 - 12.2015
Certificate of Technical Studies - Information Technology
Florida Career College
High School Diploma -
Mater Academy Charter High School
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