Summary
Overview
Work History
Education
Skills
Timeline
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Richard Ingels

St Clair Shores,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

ICT Specialist Applications & Infrastructure

Stellantis Automotive
02.2012 - Current
  • Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
  • Analyzed and developed technical solutions to meet business requirements.
  • Reviewed existing programs to refine, reduce operating time and improve techniques.
  • Performed unit and comprehensive testing to drive functional and technical deliverables.
  • Developed standardized work processes, tools and methodologies to improve quality and profitability.

ICT Analyst Support Specialist

Ford Motor Comapany
03.2003 - 02.2012
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Communicated with clients to verify roots and causes of computer problems.

ICT Specialist

Chrysler CTC Headquaters
06.1995 - 03.2003
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained current understanding of market conditions, compliance standards and best practices.

Education

Associate of Science - Computer And Information Sciences

Macomb Community College
Warren, MI

Skills

  • Capacity and Scalability Planning
  • Network Strategy
  • Technical Specifications
  • Troubleshoot Malfunctions
  • Infrastructure Tracking
  • Wireless Access Point
  • Detailed Documentation
  • Problem Resolution

Timeline

ICT Specialist Applications & Infrastructure

Stellantis Automotive
02.2012 - Current

ICT Analyst Support Specialist

Ford Motor Comapany
03.2003 - 02.2012

ICT Specialist

Chrysler CTC Headquaters
06.1995 - 03.2003

Associate of Science - Computer And Information Sciences

Macomb Community College

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Richard Ingels