Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
TruckDriver

Richard Iverson

Retired Law Enforcement
Lakemoor,Ill

Summary

Dynamic customer service professional with a proven track record at Thornton's Gas Station, adept at resolving complaints and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and fostering strong relationships. Committed to delivering exceptional service and maintaining professionalism under pressure.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Thornton's Gas Station
02.2024 - 02.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Trio BP Gas
06.2023 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Police Sergeant

Village Lakemoor
01.1990 - 04.2010
  • Implemented proactive community policing strategies to build trust between officers and residents in high-crime areas.
  • Increased crime prevention efforts by coordinating targeted patrols and deploying resources effectively.
  • Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
  • Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.

Education

Certifications / College Credits - Law Enforcement

NEMERT

High School Diploma -

Waukegan High School
Waukegan, IL
1971

Skills

Customer service

Problem-solving

Active listening

Decision-making

Problem resolution

Customer relations

Complaint resolution

Adaptability and flexibility

Product knowledge

Affiliations

Illinois Police association, division chairman and 3rd vice president on the executive board

Interests

Family

Motorcycles

Wolves

Timeline

Customer Service Representative

Thornton's Gas Station
02.2024 - 02.2026

Customer Service Representative

Trio BP Gas
06.2023 - 02.2024

Police Sergeant

Village Lakemoor
01.1990 - 04.2010

Certifications / College Credits - Law Enforcement

NEMERT

High School Diploma -

Waukegan High School
Richard Iverson Retired Law Enforcement