Richard Jarrett
Beavertown,PA
Summary
Quality-driven Technical Trainer focused on increasing employee skills, engagement and job satisfaction with hands-on training programs meeting ever-changing demands. Ready to bring policy and procedure skills gained over 33-year career in the Auto Glass Industry to Safelite.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Technical Trainer
Safelite Auto Glass
Anchorage, AK
01.2017 - Current
- Demonstrate a comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools; train all newly hired technicians utilizing SafeTech Academy curriculum, including installation and repair advance modules.
- Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure installation and repair compliance.
- Educate all store managers on SWoF so they can effectively lead and coach their associates and be an on-demand resource to store leaders on technical issues utilizing installation/repair KPIs.
- Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements.
- Lead the implementation of new processes, products and tools for installation, repair and recalibration.
- Partner with district leaders to provide technical guidance for escalated warranty and casualty loss customer issues.
- Provide updates to the district on changes to new and existing processes for installation, repair and recalibration.
- All other duties as assigned.
General Manager
Safelite Auto Glass
Anchorage, AK
01.2013 - 01.2016
- Oversee day-to-day operations.
- Strategize and set goals for growth.
- Maintain budgets and expenses.
- Align polices and processes.
- Ensure employees work productively and develop professionally.
Store/Tech Manager
Safelite Auto Glass
Anchorage, AK
01.2010 - 01.2013
- Oversee the daily operations of the store, including: open and closing procedures, work order management, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
- Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
- In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
- Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
- Provide world class customer service by responding quickly to client complaints/warranty issues.
Education
High School Diploma -
Santana High School
Santee, CA1986
United States Marine Corps
San Diego, CA1985
Skills
- Directed coaching and mentoring initiatives, leveraging 17 years of leadership experience to foster team development
- Executed critical thinking and strategic planning initiatives to elevate district performance to top ranking since 2010
- Demonstrated exceptional communication skills to facilitate collaboration and understanding among team members
- Assisted in motivating team members to achieve project goals Supported initiatives that fostered a positive work environment Contributed to employee engagement activities to enhance morale
- Supported teams in generating innovative ideas and creative solutions Facilitated brainstorming sessions to enhance project outcomes Assisted in implementing new processes to foster a culture of creativity
- Assisted teams in adapting to changing project requirements and priorities Supported colleagues in developing flexible strategies to meet diverse challenges Contributed to a collaborative environment that embraced change and innovation
Accomplishments
- 2012 Wall of Fame
- 2012 Outstanding Market NPS 94.8%
- 2015 USAA Wow Service Award
- Exceeds Expectations 2017, 2018, 2020 & 2021
- 2010 Market Leader Top Performer
- 2008 Excellence in Service
- Leading the way with #1 national ranking
Certification
- ADAS, Tesla, Repair, Replace Certified. All the latest and greatest.
Education and Training
other,other
Timeline
District Technical Trainer
Safelite Auto Glass
01.2017 - Current
General Manager
Safelite Auto Glass
01.2013 - 01.2016
Store/Tech Manager
Safelite Auto Glass
01.2010 - 01.2013
High School Diploma -
Santana High School
United States Marine Corps