Summary
Overview
Work History
Education
Skills
Timeline
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Richard Jerozal

Chicago,IL

Summary

Dynamic leader with a proven track record at Taco Bell, excelling in customer service and employee training. Demonstrated ability to resolve escalated issues, improve team performance, and maintain safety standards. Skilled in cash handling and decision-making, contributing to enhanced operational efficiency and zero accidents.

Overview

13
13
years of professional experience

Work History

Shift Manager

Taco Bell
03.2024 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Stewarding Supervisor

Bryn Mawr Country Club
05.2018 - 01.2024
  • Participated in regular management meetings offering valuable insights into departmental operations ultimately benefiting overall performance.
  • Increased employee retention rates by providing comprehensive training programs and fostering a positive work environment.
  • Assisted with recruitment efforts including interviewing potential candidates leading to well-rounded staffing.
  • Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.

Commercial Truck Driver

Varios
01.2012 - 01.2018
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
  • Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Education

Business Management

Daley College
Chicago, IL

Yes - Music, Science

Hubbard High School
Chicago, IL
06.1994

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Customer service and communication skills
  • Fast food customer service

Timeline

Shift Manager

Taco Bell
03.2024 - 09.2024

Stewarding Supervisor

Bryn Mawr Country Club
05.2018 - 01.2024

Commercial Truck Driver

Varios
01.2012 - 01.2018

Business Management

Daley College

Yes - Music, Science

Hubbard High School

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Richard Jerozal