Richard J. Karlinchak
Huntersville
Summary
Dynamic Operations Manager with a proven track record at American Expediting, excelling in strategic planning and performance monitoring. Achieved record-breaking sales and enhanced client satisfaction through effective communication and team leadership. Expert in project management and continuous process improvement, driving productivity and operational excellence.
Overview
24
24
years of professional experience
Work History
Operations Manager
American Expediting
Charlotte
01.2012 - Current
- Developed, employed, and optimized internal policies and procedures to maintain and improve responsiveness to demands.
- Bolstered long-term business success, achieved organizational objectives, and boosted profit levels by formulating and consistently modifying major processes.
- Analyzed operations, evaluated risks, and discovered and resolved unauthorized, unsafe, and ineffective practices, improving overall productivity and efficiency.
- Enhanced timely project completion and reduced deadlines breaches by establishing positive and effective communication among unit staff and organizational leadership.
- Secured record-breaking sales, exceeded quarter targets, and obtained maximum incentive by creating and implementing strategic action plans and building, training, and leading high-performing teams.
Regional Transportation Manager
American Expediting
Charlotte
01.2005 - 01.2012
- Spearheaded department personnel by allocating and directing daily tasks, evaluating performance, and providing suggestions to resolve problems and enhance productivity and professional development of employees.
- Prepared, coordinated, and updated employees' daily work schedules to address delivery problems.
- Monitored staff performance to ensure compliance with applicable health and safety standards, minimizing losses and damage.
- Strategized and oversaw shipments from production unit to end-user as well as planned daily and weekly routes.
- Administered high-performing team of drivers and reviewed performance for timely and efficient deliveries and operations.
- Improved client satisfaction, productivity, and service ratings by liaising with customer service and sales teams.
- Identified and addressed major shipping and packaging errors by conducting extensive research.
Customer Service Representative & Operations Manager
American Expediting
Charlotte
04.2001 - 12.2004
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Science - Marketing
Gannon University
Erie, PASkills
- Project Management
- Strategic planning
- Customer service
- Performance monitoring
- Inventory management
- Effective communication
- Problem solving
- Decision-making
- Client relations
- Business administration
- Microsoft office expertise
- Unsurpassed work ethic
- Employee relations and conflict resolution
- Onboarding and orientation
- Revenue generation
- Project leadership
- Team building/leadership
- Quality assurance controls
- Operations Administration
- Negotiation & Communication
- Strategic Planning & Execution
- Relationship Building
- Training & Development
- Logistics & Supply Chain
- Team Building & Leadership
- Stakeholder Engagement
- Risk Assessment & Mitigation
- Continuous Process Improvement
- Inventory & Shipping Management
References
References available upon request.
Timeline
Operations Manager
American Expediting
01.2012 - Current
Regional Transportation Manager
American Expediting
01.2005 - 01.2012
Customer Service Representative & Operations Manager
American Expediting
04.2001 - 12.2004
Bachelor of Science - Marketing
Gannon University
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