Richard Johnson Jr.

• Coordinated with Regional Vice President to implement best practices, streamline processes, and improve/drive overall operational efficiency.
• Continuously Monitor and analyze performance data within Salesforce to ensure operational efficiency to improve revenue stream throughout Florida for year over year growth.
• Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
• Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.
• Streamlined regional operations by implementing efficient processes and procedures.
• Negotiated contracts and agreements to optimize cost savings and efficiency.
• Traveled to 2-3 locations per week to manage each store and perform reviews of individual managers and employees.

• Supervised various locations with the Regional Vice President, enforcing high-quality standards of operation.
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Assisted the Regional Vice President with 7 acquisitions over this time frame to include a smooth transition and employee retention rate as well successful growth YOY.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the Region.
• Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
• Achieved President's Club in 2022.
• Finished FY22 at $65 Million in Revenue/$11.6 Million in EBITDA @18%.
• Finished FY23 at $94 Million in Revenue/$17.5 Million in EBITDA @ 18.6%.
• Finished FY24 at $108 Million in Revenue/$24.8 Million in EBITDA @ 22.9%.

• Supervised Tampa branch, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location.
• Drove operational excellence and efficiency to ensure profitable growth year over year.
• Successfully made company President's Club for 2 consecutive years as well as numerous other awards within our firm!
• Drove revenue growth to roughly $5 Million.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of 15-20 service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

Performed Inspections on Fire Sprinkler, Alarm, Suppression Systems as well as Fire Extinguishers.

• Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
• Scheduled team of 3-5 inspectors to perform Life Safety inspections for our clients.
• Opened up a Full-Service Tampa location and proceeded to organically grow that location while working in the field as well.
• Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
• Managed multiple concurrent projects successfully while adhering strictly to deadlines.
• Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.

• Fostered a safe working environment by adhering to OSHA standards and company safety protocols. Mainly worked on OSHA/MSHA sites.
• Participated in ongoing training initiatives to stay current on industry advancements and best practices.
• Ensured adherence to local, state, and federal regulations while performing all installation tasks and repairs of fire suppression equipment.
• Streamlined inventory management processes, making it easier to track supplies needed for each project.
• Supported 7 other technicians during peak periods or when specialized expertise was required.
• Completed complex troubleshooting tasks, identifying the root cause of malfunctions in fire suppression systems.
• Mitigated potential hazards by identifying and addressing deficiencies in existing fire suppression systems during site evaluations.

• Ensured adherence to local, state, and federal regulations while performing all installation tasks and repairs of fire suppression equipment.
• Maintained detailed records of completed tasks, ensuring proper documentation for future reference.
• Collaborated with team members to complete large-scale installations in a timely manner.
• Supported other technicians during peak periods or when specialized expertise was required.
• Implemented sustainable growth methods with Owner as the company was small to drive revenue YOY.
• Successfully earned the Top Revenue generator award winner for 7 years in a row during my tenure.