Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Jones

Saint Leonard ,MD

Summary

Accomplished leader with a proven track record in professional career, enhancing customer satisfaction and streamlining operations. Expert in customer service, significantly improving service efficiency and quality standards. Skilled in metal refinishing and coatings. Adept at leading teams to exceed sales targets through strategic marketing and business operations. Self motivated, reliable, trusted and attentiveness to details are aspects I value in myself and bring to work with me everyday.

Overview

20
20
years of professional experience

Work History

Shop Owner

Powderhouse Coatings LLC
2018.10 - Current

Owner and operator of a custom powder coat company specializes in hotrod, motorcycle and other metal items.

Manager on Duty

All American Harley-Davidson
2019.06 - 2022.12
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Trained employees in essential job functions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Service Advisor

Honda of Annapolis
2018.10 - 2019.06
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Manager

Rommel Harley-Davidson
2008.06 - 2018.10
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Auto Body Painter

Miller's Auto Recycling
2007.06 - 2008.06
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Operated hand-held spray guns and automated spray paint.
  • Maintained equipment functionality with regular inspections, disassemblies and cleaning of component parts.
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Other aspects in building of high end hotrods

Auto Body Apprentice

True Lines Collision
2004.04 - 2006.06
  • Replaced and repaired vehicle parts according to work order instructions.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Maintaining shop inventory according to set standards and rectified discrepancies.
  • Reassembled and replaced parts to complete body repairs.
  • Applied finishing techniques to enhance quality and appearance of repairs.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Inspected vehicles to identify and document repair needs.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.

Education

Collision And Refreshing - Metal Fabrication And Custom Paint

Wyotech
Blairsville, PA
06.2007

General Studies - Welding

Northern High School
Owings, MD
06.2006

Skills

  • Merchandise planning
  • Competitor Analysis
  • Store maintenance
  • Marketing expertise
  • Shipment Tracking
  • Customer service expertise
  • Marketing experience
  • Performance Analysis
  • Pricing strategy
  • Employee Scheduling
  • Customer service background
  • Sales strategy development
  • Sales proficiency
  • Business Operations
  • Social Media Marketing
  • Welding/fabrication
  • Metal surface preparation
  • Chemical and adhesive striping
  • Automotive paint and body
  • Powder coating

Timeline

Manager on Duty

All American Harley-Davidson
2019.06 - 2022.12

Shop Owner

Powderhouse Coatings LLC
2018.10 - Current

Service Advisor

Honda of Annapolis
2018.10 - 2019.06

Manager

Rommel Harley-Davidson
2008.06 - 2018.10

Auto Body Painter

Miller's Auto Recycling
2007.06 - 2008.06

Auto Body Apprentice

True Lines Collision
2004.04 - 2006.06

Collision And Refreshing - Metal Fabrication And Custom Paint

Wyotech

General Studies - Welding

Northern High School
Richard Jones