Richard Jones

Owner and operator of a custom powder coat company specializes in hotrod, motorcycle and other metal items.

• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Trained employees in essential job functions.
• Maintained compliance with company policies, objectives, and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Documented problems and corrective actions to maintain records.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies, and labor.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.

• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.

• Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
• Operated hand-held spray guns and automated spray paint.
• Maintained equipment functionality with regular inspections, disassemblies and cleaning of component parts.
• Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
• Other aspects in building of high end hotrods

• Replaced and repaired vehicle parts according to work order instructions.
• Inspected new parts and areas of repair to verify correctness and quality.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Maintaining shop inventory according to set standards and rectified discrepancies.
• Reassembled and replaced parts to complete body repairs.
• Applied finishing techniques to enhance quality and appearance of repairs.
• Utilized collision repair hammers, welders and grinders to address bodywork needs.
• Inspected vehicles to identify and document repair needs.
• Followed standard operating procedures to achieve consistent quality of work.
• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.