Summary
Overview
Work History
Education
Skills
Timeline
Generic

RICHARD JONES

Williamsville

Summary

Dynamic professional with extensive experience in team leadership and customer service at Union Auto & Truck Repair. Proven ability to enhance customer satisfaction through effective communication and decision-making. Skilled in time management and adept at resolving disputes, ensuring high-quality service delivery in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Manager and Automotive Technician

Union Auto & Truck Repair
06.2010 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Line Cook

Cheesecake Factory Inc
09.2003 - 09.2010
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Automotive Dismantler

Standard Auto Wreckers
09.2005 - 06.2010
  • Enhanced customer satisfaction with prompt communication regarding the availability of requested auto parts, leading to repeat business. We dismantled vehicles completely, I learned a lot about the each vehicles components

Education

Associate of Arts - Culinary Arts And Automotive

Eire Community College
Williamsville, NY
06-2004

High School Diploma -

Williamsville East High School
Williamsville, NY
06-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager and Automotive Technician

Union Auto & Truck Repair
06.2010 - Current

Automotive Dismantler

Standard Auto Wreckers
09.2005 - 06.2010

Line Cook

Cheesecake Factory Inc
09.2003 - 09.2010

Associate of Arts - Culinary Arts And Automotive

Eire Community College

High School Diploma -

Williamsville East High School
RICHARD JONES