RICHARD JONES
Williamsville
Summary
Dynamic professional with extensive experience in team leadership and customer service at Union Auto & Truck Repair. Proven ability to enhance customer satisfaction through effective communication and decision-making. Skilled in time management and adept at resolving disputes, ensuring high-quality service delivery in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Manager and Automotive Technician
Union Auto & Truck Repair
06.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Line Cook
Cheesecake Factory Inc
09.2003 - 09.2010
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Automotive Dismantler
Standard Auto Wreckers
09.2005 - 06.2010
- Enhanced customer satisfaction with prompt communication regarding the availability of requested auto parts, leading to repeat business. We dismantled vehicles completely, I learned a lot about the each vehicles components
Education
Associate of Arts - Culinary Arts And Automotive
Eire Community College
Williamsville, NY06-2004
High School Diploma -
Williamsville East High School
Williamsville, NY06-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager and Automotive Technician
Union Auto & Truck Repair
06.2010 - Current
Automotive Dismantler
Standard Auto Wreckers
09.2005 - 06.2010
Line Cook
Cheesecake Factory Inc
09.2003 - 09.2010
Associate of Arts - Culinary Arts And Automotive
Eire Community College
High School Diploma -
Williamsville East High School
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