Richard Joyce
Pensacola,FL
Summary
Knowledgeable CT Modality Leader with proven background in driving business growth and organizational leadership. Demonstrated skills in team management and competitive product knowledge.
Currently Southeast Imaging Modality Specialist CT and knowledge expert on product sales and positioning, who supports the GA, SC, NC, and AL territory by driving overall modality strategy, business and product deal support by providing additional clinical and technical product CT expertise on the product / modality across the accounts in Southeast and Gulf Coast
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Modality Business Leader CT Southeast
Philips Healthcare
Pensacola, FL
02.2019 - Current
- Assists field sales teams with customer presentations specifically focused on the clinical and technical components of the value proposition.
- Understand and address competitive positioning of respective product / modality, and supports where needed in identification of the tender strategy and quotation.
- Developed and executed business strategies aligning with company goals and market trends.
- Providing Field Marketing with input on sales tools, pricing issues and competitive threats which enable Field Marketing to best support the Specialists and provide input to the BIU.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed market data to identify growth opportunities, driving product innovation and competitiveness.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching.
- Coordinated weekly meetings for internal and external groups.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails, and written correspondence.
- Driving strategy to build value by utilizing on-site demonstrations, clinical trials, site visits, and national clinical showcase sites.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted product demonstrations, enhancing customer understanding and engagement.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve annual sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Senior South Zone Clinical Education Specialist
Philips Healthcare
Pensacola, FL
11.2013 - 02.2019
- Developed and implemented educational programs for healthcare professionals on Philips products.
- Collaborated with CT clinical staff to enhance product knowledge and usage efficiency.
- Conducted in-service training sessions, improving competency among CT team.
- Assessed educational needs through direct feedback and performance evaluations.
- Developed strong relationships with customers and colleagues by maintaining open lines of communication
- Managing high profile escalations and customer related challenges.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Collaborated with radiologists to ensure accurate interpretation of imaging results.
- Trained and mentored new Clinical CT Specialists.
- Optimized scanning parameters based on individualized patient factors such as size, age, pathology, or medical history.
- Responded to physician questions and needs regarding equipment.
Clinical Education Specialist-Computed Tomography
Philips Healthcare
Pensacola, FL
11.2001 - 11.2013
- Developed and implemented CT clinical training programs for healthcare professionals, enhancing product knowledge and usage.
- Collaborated with cross-functional teams to improve educational materials and resources for CT
- Delivered effective communication of clinical concepts to CT end users.
- Assessed training effectiveness through feedback and evaluations, refining curricula to meet learner needs and compliance standards.
- Developed and implemented CT curriculum
- Operated advanced imaging equipment to perform diagnostic radiographic procedures.
- Trained and mentored junior technologists on best practices and equipment usage.
- Implemented workflow improvements that enhanced departmental efficiency and reduced wait times.
- Developed patient education materials to improve understanding of imaging procedures and safety measures.
- Improved patient care by efficiently teaching diagnostic CT imaging procedures.
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
Lead CT Technologist
Thomas Hospital Infirmary Health
Fairhope, AL
11.1999 - 11.2001
- Operated advanced CT imaging equipment to produce high-quality diagnostic images.
- Collaborated with radiologists to ensure accurate interpretation of CT scans.
- Trained and mentored junior technologists on best practices and safety protocols.
- Implemented process improvements, enhancing workflow efficiency and patient throughput.
- Conducted patient assessments to determine appropriate imaging techniques and procedures.
- Ensured compliance with regulatory standards and maintained quality assurance protocols.
- Assisted in the implementation of new CT equipment, providing training to staff on proper usage and techniques.
- Promoted teamwork within the department, fostering an environment conducive to collaboration and growth.
- Contributed to hospital''s reputation for excellence in radiology services by consistently delivering accurate and timely diagnostic results.
Radiology Technologist
University of South Alabama Medical Center
Mobile, AL
10.1997 - 11.1999
- Operated advanced imaging equipment, ensuring precision in diagnostic radiography procedures.
- Collaborated with healthcare team to optimize patient care and imaging protocols.
- Maintained accurate patient records, supporting compliance with regulatory standards.
- Monitored equipment performance, performing routine maintenance to ensure optimal operation and minimize downtime.
- Provided exceptional customer service when interacting with patients from diverse backgrounds, ensuring their comfort throughout the examination process.
- Maintained high levels of accuracy in performing various imaging studies, including X-rays and CT scans.
- Collaborated with radiologists to discuss findings, improving the overall quality of patient care.
Education
Bachelor of Science - Radiologic Sciences
University of South Alabama
Mobile, ALSkills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Relationship building
- Customer relationship management
- Product knowledge
- Sales presentations
- Sales strategy development
- Sales process
- Account management
- Solution selling
- Territory sales management
- Salesforce
Certification
- Registered Radiology Certified
- Registered Computed Tomography Certified
- Registered MRI Certified
- Challenger Fundamentals- Core Sales Skills 2024, 2025, 2026
- Sprint Selling-Richardson Sales Performance 2022
- Sales Training- Summitsight Solutions LLC 2021
- CompTIA Certified Technical Trainer (CTT+)
Timeline
Sales Modality Business Leader CT Southeast
Philips Healthcare
02.2019 - Current
Senior South Zone Clinical Education Specialist
Philips Healthcare
11.2013 - 02.2019
Clinical Education Specialist-Computed Tomography
Philips Healthcare
11.2001 - 11.2013
Lead CT Technologist
Thomas Hospital Infirmary Health
11.1999 - 11.2001
Radiology Technologist
University of South Alabama Medical Center
10.1997 - 11.1999
Bachelor of Science - Radiologic Sciences
University of South Alabama