Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Richard J. Serrano

San Jose,CA

Summary

Dynamic leader with extensive experience at PepsiCo in enhancing team performance and consistently exceeding goals through effective scheduling and business planning. Proven ability in identify challenges and implementing solutions, resulting in improved merchandise service and delivery efficiency. Recognized for high productivity as a Merchandise Team Lead, skilled in route optimization and effective task delegation. Strong communication, problem-solving, and time management skills that drive operational excellence and foster a collaborative work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Merchandise Team Lead

PepsiCo
San Jose, USA
04.2025 - Current
  • Proficiency in building and maintaining strong customer relationships, understanding customer needs, and providing excellent service through leadership and mentorship.
  • Conducted daily team meetings to review progress against goals, and identify any issues or opportunities each period.
  • Assessed employee performance regularly through individual reviews, coaching, training, and team huddle discussions.
  • Implemented cost-saving measures, such as reducing labor costs by streamlining processes, understanding data, and planning, along with cultivating a collaborative, winning culture.

Delivery Team Lead

PepsiCo
Hayward, CA
04.2024 - 03.2025
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met. Changed shift duties, prioritizing immediate tasks to meet business needs.
  • Exceeded specific team goals by partnering with staff to share and implement best practices. Helping the delivery department improve in metrics like OPT (On Property Time), order haul-backs, and period cost plan.
  • Assessed potential risks associated with each route perpetually, and took necessary precautions. Assisted drivers with navigation when needed during deliveries, and encouraged following best practices when on duty.

Pepsi Sales Representative

PepsiCo
San Jose, USA
10.2022 - 04.2024
  • Completed a highly competitive Aspiring Leader Development Program, which focuses on honing leadership skills and capabilities over a rigorous six-month period.
  • Strong communication skills, both verbal and written, for presenting products, negotiating with clients, and collaborating with team members.
  • Efficiently managing time and resources to meet deadlines, cover territories, and prioritize tasks effectively.

Education

Bachelors - Business Marketing, Business Administration w/ Marketing Management Concentration

CSU East Bay
Hayward
12.2022

Associates - Arts & Science, Liberal Arts - Business and CIS Emphasis, Science for Transfer- Business Administration

De Anza College
Cupertino
03.2018

Skills

  • Scheduling and planning
  • Training and mentoring
  • Creating high brand visibility in the market
  • Proficient in reporting tools
  • Cross-functional coordination
  • Team supervision and managing
  • Cost tracking through data view
  • Truck dispatching
  • Geotab

Certification

  • ALDP (Aspiring Leader Development Program) Certificate Recipient

References

References available upon request.

Timeline

Merchandise Team Lead

PepsiCo
04.2025 - Current

Delivery Team Lead

PepsiCo
04.2024 - 03.2025

Pepsi Sales Representative

PepsiCo
10.2022 - 04.2024

Bachelors - Business Marketing, Business Administration w/ Marketing Management Concentration

CSU East Bay

Associates - Arts & Science, Liberal Arts - Business and CIS Emphasis, Science for Transfer- Business Administration

De Anza College

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