Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Richard Kaufman

Kirkland,WA

Summary

Strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies, and driving territory development.

Overview

16
16
years of professional experience

Work History

Business Development Manager

Whistle Workwear
Tacoma, WA
05.2019 - 04.2025
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Resolved customer complaints regarding sales and service.
  • Negotiated and closed high-value contracts with new and existing clients to increase market share.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.

Territory Sales Representative

Red Wing Shoe Company
Kirkland, WA
01.2009 - 05.2019
  • Provided training to existing customers on product usage, implementation and upgrades.
  • Delivered presentations at client meetings, showcasing company offerings in a professional manner.
  • Presented products and services to prospective customers.
  • Attained annual quota.
  • Participated in sales training and workshops to improve product knowledge and sales techniques.
  • Met and exceeded quarterly and annual sales targets consistently.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Built and maintained strong, long-lasting customer relationships to enhance client retention.
  • Fostered partnerships with local businesses to expand market presence and drive sales.
  • Participated in regular team meetings to discuss progress and challenges faced by the team members.
  • Coached and trained peers on selling strategies and product features.
  • Offered exceptional post-sale support to ensure seamless product implementation and customer satisfaction.
  • Resolved customer complaints in a timely manner, ensuring customer satisfaction.
  • Greeted and assisted customers to foster positive experiences.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
  • Attended industry conferences and trade shows to stay up-to-date on market trends.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
  • Responded to customer inquiries and resolved issues promptly to maintain high levels of customer trust.

Education

Some College (No Degree) - Social Work/ Psychology

Northern Michigan University
Marquette, MI

Skills

  • Lead generation
  • Market research
  • Contract negotiation
  • Customer relationship management
  • Sales forecasting
  • Sales strategy
  • Team collaboration
  • Problem solving
  • Customer service
  • Networking skills
  • Client retention
  • Sales performance tracking
  • Ongoing Improvement
  • Customer complaint resolution
  • Relationship building and rapport
  • Budgeting and expenditures
  • Growth management
  • Business development and planning
  • Customer satisfaction management
  • Relationship building
  • Operating procedures and policies
  • Training and mentoring
  • Adaptability
  • Key account development
  • Detail-oriented
  • Marketing expertise
  • Client consultations
  • Problem-solving aptitude
  • Sales plan implementation
  • Trade show participation

Affiliations

  • I retired from the Red Wing Shoe Company in 2019 after traveling five western states (AK, WA, OR, ID, & MT) as a territory sales manager. for over 10 +years Promoting Red Wing products to Red Wing shoe stores and independent dealers/owners.
  • I began a career as a business development manager for a long time customer (Whistle Work Wear) in 2019, and have had an enjoyable career of opening many new commercial accounts over the past 5+ years.
  • When Whistle Work Wear was sold in 2022, I experienced a significant change in the management over the last two years, and felt that I needed a change. Thus, I am looking for a new sales opportunity.

Timeline

Business Development Manager

Whistle Workwear
05.2019 - 04.2025

Territory Sales Representative

Red Wing Shoe Company
01.2009 - 05.2019

Some College (No Degree) - Social Work/ Psychology

Northern Michigan University

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Richard Kaufman