Tracy Moore
Ferndale,WA
Summary
Hello! I’m a striving to find viable employment to provide for my family while maintaining their schedules and needs.
I have work experience in customer service, education and experience with gardening and the science of gardening. I also have packaging/factory experience. For further review of my experience, I have enclosed my resume with this letter.
I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I can provide reference contact information upon request I am interested in learning new skills, meeting new people and being a productive and pleasant addition to your company.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Whistle Workwear
Bellingham, WA
09.2014 - 08.2016
- Inventory management
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed special needs hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Vice President
- Created and made appropriate documentation for annual budget goals.
- Attended rally's and board meeting, promoting company brand and building rapport with legislators and parents.
- Fostered climate of collaboration between general public, legislators and members of policy council.
Project manager, representative
Head Start
- Event planning 2 years served, Whatcom County WSA (Washington State Association of
Social Media Manager
NWIRC Bellingham
, WA
05.2015 - 09.2015
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased reader engagement through social media.
- non profit content creator
Parent Policy Council Member
ELAFS/Head Start Program
Bellingham, WA
01.2007 - 01.2011
- Participated in team-building activities to enhance working relationships.
- organized public gatherings, community events and direct relations to keep clients connected and informed.
- Drafted legislation and amendments, wrote organizational policies and established budgets for government funded program.
- Met with State and local leaders to lobby and influence legislative policies and laws pertaining to Head start/preschool programs.
Technical Apprentice
TM Productions, Ltd
Wooster, Ohio
01.2005 - 01.2005
- Upheld the highest level of professionalism and customer service to promote and maintain the company image to the customer
- Trained in the use of design and research applications utilized within the company
- Traveled as necessary to meet with customers to determine their project needs.
- Tested systems, noting issues and completing preventive maintenance.
Families Learning Together Teaching Assistant
Cornerstone Elementary
Wooster, Ohio
01.2004 - 01.2005
- Assisted with the preschool program, working with ages 0-5
- Maintained a database of student progress and areas of improvement
- Tutored parents of foreign origin English as a second language and prep for citizenship
- Trained extensively in early childhood development in order to understand and teach parents proper techniques for raising their children.
Shift Supervisor/Head Baker
Café Doughnut
Wooster, Ohio
01.2003 - 01.2003
- Maintained accountability in the following areas: personnel management, employee training, inventory management, sales, and minor administration
- Worked with and maintained all equipment necessary for the manufacture of baked goods, as well as training of new staff in the proper use of all equipment
- Ensured that proper guidelines were followed in the production and finishing of goods for sale
- Early Childhood Education
- Applied learned skills to practical training with children ages 0-5
- Assisted head instructor in conveying proper training
- Monitored assigned students to assist and coordinate their individual learning.
Child Care Provider
Child Care
Wooster, Ohio
01.2000 - 01.2002
- Maintained necessary records and time logs needed to operate a childcare facility
- Monitored and educated children while ensuring their safety and well-being.
Line Cook/Hostess
Tumbleweed
Wooster, Ohio
01.2000 - 01.2001
- Performed proper preparation of customer food orders in a timely manner
- Maintained standards set forth both by the company and the state for proper food preparation and cleanliness
- Greeted and seated customers, taking and serving food orders in a busy restaurant setting
- Handled cash transactions efficiently and maintained a cash drawer
- Supported management team with staffing solutions and proper closing of the restaurant.
Warehouse Worker
Goodwill Industries
Wooster, Ohio
01.2000 - 01.2000
- Performed duties consistent with general labor in a warehouse setting
- Worked on a functional team to complete tasks
- Handled packaging, and inventory of products within the warehouse
Education
Basic Computer Skills -
Wayne County Schools Career Center
Smithville, OH 01.2003 - 06.2003
Early Childhood Education -
Wayne County Schools Career Center
High School Diploma - on Drama and Art
North Marion High School
Citra, FL 09.1990 - 06.1991
Skills
Adapt to diverse groups
Stocking and replenishing
Multi-tasking strength
Merchandising understanding
Upselling
Problem-solving skills
Sales training
Excellent people skills
Social perceptiveness
Professional demeanor
Relationship building
Exceptional customer service
Accomplishments
2004 Ohio Department student of the year recipient
Timeline
Social Media Manager
NWIRC Bellingham
05.2015 - 09.2015
Sales Associate
Whistle Workwear
09.2014 - 08.2016
Parent Policy Council Member
ELAFS/Head Start Program
01.2007 - 01.2011
Technical Apprentice
TM Productions, Ltd
01.2005 - 01.2005
Families Learning Together Teaching Assistant
Cornerstone Elementary
01.2004 - 01.2005
Basic Computer Skills -
Wayne County Schools Career Center
01.2003 - 06.2003
Shift Supervisor/Head Baker
Café Doughnut
01.2003 - 01.2003
Child Care Provider
Child Care
01.2000 - 01.2002
Line Cook/Hostess
Tumbleweed
01.2000 - 01.2001
Warehouse Worker
Goodwill Industries
01.2000 - 01.2000
High School Diploma - on Drama and Art
North Marion High School
09.1990 - 06.1991
Vice President
Project manager, representative
Head Start
Early Childhood Education -
Wayne County Schools Career Center