Richard Kelly
Newnan,GA
Summary
Dependable Service Technician skilled in installation, repair, and preventive maintenance. Known for exceptional troubleshooting abilities and attention to detail, ensuring optimal equipment performance and customer satisfaction.
Overview
1
1
Certification
40
40
years of professional experience
Work History
Service Technician
United Rentals
Newnan, GA
10.2025 - Current
- Performed routine maintenance and repairs on rental equipment to ensure optimal performance.
- Assisted in diagnosing mechanical issues using diagnostic tools and equipment manuals.
- Supported service team by maintaining accurate service records and documentation.
- Collaborated with colleagues to execute safety protocols during equipment handling and repairs.
- Learned operational procedures for various types of rental machinery, enhancing technical knowledge.
- Conducted pre-rental inspections to guarantee equipment readiness and compliance with safety standards.
- Participated in training sessions to improve skill set and familiarize with new technologies and tools.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Evaluated systems according to predetermined checklist and noted issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Service Technician
United Rentals-Reliable On-Site Services
Forest Park, GA
04.2021 - 09.2025
- Provided customer assistance by explaining equipment features and proper usage techniques.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
Driver
United Rentals-Reliable On-Site Services
Forest Park, GA
04.2020 - 04.2021
- Operated heavy equipment, ensuring safe and efficient transportation of materials to job sites.
- Conducted daily vehicle inspections, maintaining compliance with safety standards and regulations.
- Assisted in loading and unloading equipment, optimizing workflow and minimizing delays on-site.
- Collaborated with team members to coordinate delivery schedules, enhancing operational efficiency.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Operated delivery vehicle, ensuring timely and safe transport of goods to designated locations.
- Interacted with customers, addressing inquiries and ensuring satisfaction with services provided.
- Trained new drivers on proper delivery protocols, safety measures, and customer service standards.
- Coordinated with dispatch to adapt routes based on real-time traffic conditions and customer needs.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.
Sales Associate
O'Reilly Auto Parts
Tyrone, GA
04.2019 - 03.2020
- Provided exceptional customer service, assisting customers in locating and purchasing auto parts.
- Maintained inventory accuracy through regular stock audits and replenishment processes.
- Processed sales transactions using point-of-sale systems efficiently and accurately.
- Developed strong relationships with customers to enhance repeat business and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Police Corporal
East Point Police Department
East Point, GA
02.1986 - 07.2018
- Supervised daily operations, ensuring compliance with departmental policies and procedures.
- Coordinated training programs for new recruits, enhancing onboarding experience and operational efficiency.
- Conducted thorough investigations of traffic accidents, criminal activities, compiling evidence and documenting findings.
- Developed community outreach initiatives to foster positive relationships between police department and residents.
- Mentored junior officers in tactical response protocols, promoting teamwork and effective communication skills.
- Collaborated with local agencies to address public safety issues, increasing community engagement in law enforcement efforts.
- Analyzed crime data to identify trends, informing resource allocation and strategic planning efforts.
- Maintained up-to-date knowledge on laws regulations which heightened effectiveness in enforcing them within jurisdiction.
Education
High School Diploma -
Riverdale Senior High School
Riverdale, GASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Work with minimal supervision
Certification
- Certified CPR, United Rentals - 2 year certification
Timeline
Service Technician
United Rentals
10.2025 - Current
Service Technician
United Rentals-Reliable On-Site Services
04.2021 - 09.2025
Driver
United Rentals-Reliable On-Site Services
04.2020 - 04.2021
Sales Associate
O'Reilly Auto Parts
04.2019 - 03.2020
Police Corporal
East Point Police Department
02.1986 - 07.2018
High School Diploma -
Riverdale Senior High School