Richard Kennedy
Edgewood,NM
Summary
Results-driven professional with extensive experience in retail management and customer relations. Expertise in executing merchandising strategies, training staff on sales techniques, and ensuring exceptional service delivery. Adept at analyzing performance metrics to identify opportunities for improvement and drive overall business success.
Overview
11
11
years of professional experience
Work History
Sales Associate
Dillard's
Albuquerque, New Mexico
07.2024 - Current
- Advised customers on styling techniques and wardrobe planning, helping them make informed purchasing decisions.
- Implemented visual merchandising standards to highlight promotions and attract customers.
- Executed cashier duties, ensuring accurate transactions and maintaining customer satisfaction.
- Conducted training for new staff on sales techniques and store policies.
Retail Manager
Southwest Gunsmith Technologies
Albuquerque, NM
08.2020 - 06.2024
- Incorporated innovative sales techniques to elevate average annual store profits.
- Implemented policies and procedures that enhanced client loyalty and boosted store sales.
- Executed exceptional customer service practices that increased customer retention rates.
- Coordinated development of employee training programs and schedules for sales associates.
Insurance Claims Communications Specialist
Safelite Solutions
Rio Rancho, NM
04.2019 - 02.2020
- Coordinated with internal teams and external vendors to facilitate seamless communication and timely updates to policyholders throughout claims process.
- Handled high volume of incoming calls addressing inquiries and concerns regarding insurance claims, ensuring professionalism and empathy.
- Guided policyholders to creative solutions that minimized claim payouts while maintaining customer satisfaction.
- Increased after claim sells of additional safety and maintenance devices.
Shift Manager
Autozone
Edgewood, NM
05.2015 - 02.2019
- Collaborated with shift managers and department heads to streamline cross-functional operations, enhancing store performance.
- Oversaw cash handling procedures and managed daily sales reports, ensuring accuracy in financial operations.
- Implemented sales strategies that boosted total team sales and contributed to increased store profit.
- Received advanced training in fields and systems to better understand customer needs, resulting in increased sales and customer satisfaction.
- Assembled and installed visual displays for a retail store, identifying optimal placement of floor and window displays.
Education
Certificate of Arizona Skill Standards for Professional Sales and Marketing -
Desert Ridge High School
Mesa, AZ05-2013
Skills
- Sales techniques
- Customer relations
- Communication skills
- Problem solving
- Cash handling
- Sales reporting
- Adaptability
- Research
- Inventory management
Timeline
Sales Associate
Dillard's
07.2024 - Current
Retail Manager
Southwest Gunsmith Technologies
08.2020 - 06.2024
Insurance Claims Communications Specialist
Safelite Solutions
04.2019 - 02.2020
Shift Manager
Autozone
05.2015 - 02.2019
Certificate of Arizona Skill Standards for Professional Sales and Marketing -
Desert Ridge High School