Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Richard Kerswill

Richard Kerswill

Austin,TX

Summary

Dynamic leader with proven success in operations management and team building, notably at Ah Sing Den. Excelled in fostering employee engagement and client loyalty, driving sales growth, and implementing cost controls. Skilled in problem resolution and interpersonal communication, achieving high employee satisfaction and efficiency.

Overview

23
23
years of professional experience

Work History

General Manager

Ah Sing Den
04.2016 - 06.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Floor Manager

Hotel Delmano Coctail Lounge
08.2011 - 03.2016
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 20 employees to maintain smooth-running operations.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.

Manager / Server / Booked Musical Talents

Café Moto
01.2001 - 12.2012
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor Of Fine Arts -

Rutgers University
New Brunswick, NJ

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Customer Relations
  • Inventory Control
  • Employee Scheduling
  • Staffing
  • Networking abilities

Timeline

General Manager

Ah Sing Den
04.2016 - 06.2024

Floor Manager

Hotel Delmano Coctail Lounge
08.2011 - 03.2016

Manager / Server / Booked Musical Talents

Café Moto
01.2001 - 12.2012

Bachelor Of Fine Arts -

Rutgers University

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Richard Kerswill