Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Richard Kiley

Bexley,OHIO

Summary

Dynamic bar lead with extensive experience at Franklin Park Conservatory, excelling in inventory management and staff training. Proven ability to enhance customer satisfaction through exceptional service and beverage knowledge. Successfully collaborated with event coordinators to meet diverse client needs, ensuring seamless operations and memorable experiences.

Overview

50
50
years of professional experience
1
1
Certification

Work History

Bar Lead

Franklin Park Conservatory
Columbus, OH
05.2011 - Current
  • Supervised bar operations during events at the conservatory.
  • Trained and mentored staff on service standards and protocols.
  • Managed inventory and ordered supplies to ensure availability.
  • Collaborated with event coordinators to meet client beverage needs.
  • Resolved customer complaints quickly and efficiently.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Participated in monthly inventory counts of all beverage products.
  • Maintained proper liquor levels throughout each shift.
  • Demonstrated knowledge of various types of beers, wines, liquors and mixed drinks.

Bartender

Makoy
Columbus, OH
04.2010 - Current
  • Mixed cocktails and beverages according to standardized recipes.
  • Assisted customers with drink selections and menu recommendations.
  • Maintained cleanliness of bar area and utensils throughout shifts.
  • Processed customer payments accurately using point-of-sale systems.
  • Trained new bartenders on techniques and customer service standards.
  • Engaged with customers to create a welcoming atmosphere at the bar.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Poured wine, beer, and cocktails for patrons.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Stocked ice bins and coolers as needed throughout shift.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.
  • Arranged bottles and glasses behind bar to make attractive displays.

Sr Financial Advisor

Nationwide Insurance
Columbus, Ohio
07.1997 - 07.2021
  • Advised clients on investment strategies and financial planning.
  • Conducted comprehensive market analysis to identify opportunities.
  • Reviewed and updated client accounts to ensure compliance with regulations.
  • Distributed information on accounts, insurance plans, and diverse funds.
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Promoted business to increase customer base and grow revenue.
  • Advised clients on tax strategies related to their investments in order to minimize liabilities.
  • Maintained records of all transactions performed on behalf of clients using specialized software programs.
  • Reviewed legal documents pertaining to investment products prior to recommending them.
  • Tracked changes in laws that affect the field of financial advising in order to remain compliant with regulations.
  • Conducted client meetings to review progress, assess risk tolerance, and recommend changes to portfolios.
  • Educated clients on various types of investment vehicles available so they can make informed decisions when investing their money.
  • Gathered information from various sources to create suitable client financial strategy taking into account client's needs and future goals.
  • Educated clients on investment principles, market dynamics, and the importance of portfolio diversification.

Bartender

Schmidt’s
Columbus, Ohio
03.1990 - 06.1999
  • Mixed cocktails and beverages according to standardized recipes.
  • Assisted customers with drink selections and menu recommendations.
  • Maintained cleanliness of bar area and utensils throughout shifts.
  • Processed customer payments accurately using point-of-sale systems.
  • Trained new bartenders on techniques and customer service standards.
  • Monitored inventory levels and restocked supplies as needed.
  • Collaborated with kitchen staff to ensure timely service during busy periods.
  • Engaged with customers to create a welcoming atmosphere at the bar.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Resolved customer complaints in a professional manner.
  • Poured wine, beer, and cocktails for patrons.

Bartender

Max and Ermas
Columbus, OH
02.1982 - 07.1987
  • Mixed cocktails and beverages according to standardized recipes.
  • Assisted customers with drink selections and menu recommendations.
  • Maintained cleanliness of bar area and utensils throughout shifts.
  • Monitored inventory levels and restocked supplies as needed.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Waiter

Mt Holly
Beaver, UT
10.1980 - 05.1981
  • Provided prompt service to customers in a busy dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness of tables and dining area during service hours.

Waiter

Lake Powell
Page, Arizona
05.1980 - 10.1980
  • Provided excellent customer service to enhance dining experience.
  • Took and processed food orders promptly and accurately.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Maintained cleanliness of tables and dining area throughout shifts.
  • Handled customer inquiries and resolved complaints effectively.

Communications Center Specialist

US Army
Sierra Vista, Arizona
08.1975 - 08.1978
  • Managed incoming communication between personnel and command staff.
  • Coordinated information dissemination across various military units.
  • Assisted in developing communication protocols for emergency situations.

Education

Bachelor of Arts - Marketing

Franklin University
Columbus, OH
05-1987

Reynoldsburg
Reynoldsburg, OH
05-1974

Some College (No Degree) - Business

Northern Arizona University
Flagstaff, AZ

Skills

  • Inventory management
  • Staff training
  • POS systems
  • Customer service
  • Event collaboration
  • Beverage knowledge

Affiliations

  • I enjoy travelling in my spare time. I have been to over 30 National Parks and have been to 10 countries.
  • Photography
  • Biking, hiking and working out
  • Reading

Accomplishments

  • Commendation Award US Army
  • Top Secret Clearance US Army

Certification

  • Series 6
  • ALHC FLMI

Timeline

Bar Lead

Franklin Park Conservatory
05.2011 - Current

Bartender

Makoy
04.2010 - Current

Sr Financial Advisor

Nationwide Insurance
07.1997 - 07.2021

Bartender

Schmidt’s
03.1990 - 06.1999

Bartender

Max and Ermas
02.1982 - 07.1987

Waiter

Mt Holly
10.1980 - 05.1981

Waiter

Lake Powell
05.1980 - 10.1980

Communications Center Specialist

US Army
08.1975 - 08.1978

Bachelor of Arts - Marketing

Franklin University

Reynoldsburg

Some College (No Degree) - Business

Northern Arizona University

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