Richard Knick
Mayfield,PA
Summary
Results-driven leader with over 20 years of experience in regional, general. sales and credit management and team performance enhancement. Demonstrated ability to improve efficiency and drive revenue growth through strategic initiatives and effective communication at any work level. Able to help management over the years with the ability to travel to different locations in the PA and NY locations for training and development purposes.
Overview
22
22
years of professional experience
Work History
Regional Employee
Aarons Inc
Honesdale, PA
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
General Manager
Aaron's Inc
Scranton, PA
01.2015 - 06.2025
- Directed daily operations to enhance customer satisfaction and drive revenue growth.
- Implemented strategic initiatives to improve team performance and operational efficiency.
- Managed budgeting processes, ensuring alignment with organizational goals and financial targets.
- Identify growth opportunities and adjusted employee schedules for training on new business strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales and credit targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account request from employees for time off
- Reviewed key performance indicators for tracking operational success and employee productivity.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Streamlined inventory management processes, reducing costs while maintaining product availability and quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented Aaron's culture for inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Executed a numerous diversity of promotional events while closely managing costs/budgetary constraints associated with event planning/management activities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored comprehensive employee training program, elevating staff skills and improving service delivery.
- Optimized scheduling to ensure timely delivery of products and significantly reducing transportation costs.
- Enhanced customer satisfaction with following company procedures of customer feedback system, leading to service improvements and repeat business.
- Assisted with auditors over company policies on cash and inventory management.
Sales Manager
Aaron's Inc
Scranton, PA
06.2010 - 12.2015
- Led sales team to exceed revenue targets through strategic planning and execution.
- Collaborated with general manager to design promotional campaigns that boosted sales growth
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Collaborated with general manager to optimize inventory management, reducing overhead costs significantly.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Expanded sales growth by identifying and penetrating untapped markets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
Credit Manager
Aaron's Inc
Scranton, PA
01.2004 - 05.2010
- Managed collections process, improving cash flow and reducing delinquency rates.
- Reviewed and approved credit applications, ensuring compliance with company standards.
- Led team in training on credit assessment tools and best practices.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- assisted corporate with delinquent accounts on maintaining the customer or returning the product from the customer
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Attended ongoing corporate training to facilitate accurate and productive credit management skills.
- Monitored accounts for signs of fraud and non-payment issues.
- Mentored junior team members in credit management best practices to enhance overall department performance.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
Education
Associate of Science - Business And Accounting
Mansfield University of Pennsylvania
Mansfield, PA1996
High School Diploma -
Lakeland High School
Jermyn, PA06-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Verbal communication
- Problem resolution
- Computer skills
- Microsoft Office
- POS
- Zebra inventory control
- TLO Background check
Timeline
Regional Employee
Aarons Inc
07.2025 - Current
General Manager
Aaron's Inc
01.2015 - 06.2025
Sales Manager
Aaron's Inc
06.2010 - 12.2015
Credit Manager
Aaron's Inc
01.2004 - 05.2010
Associate of Science - Business And Accounting
Mansfield University of Pennsylvania
High School Diploma -
Lakeland High School