Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Richard Lacharite Jr

Augusta

Summary

Motivated, performance-driven retail and restaurant Management professional, with merchandising, staff management, loss control and inventory management expertise, offering 33 years of experience in fast-paced business environments demanding strong organizational, interpersonal and communication skills. Highly trustworthy, ethical and committed to superior customer service. Detail-oriented and resourceful in analyzing and efficiently completing job assignments.

Overview

40
40
years of professional experience

Work History

Store Manager

CVS Health
08.2022 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

General Manager

Roses, Variety Wholesalers
10.2021 - 04.2022
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

General Manager

Family Dollar
01.2018 - 10.2021
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Engaged with customers in a sincere and friendly manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Actively pursued personal learning and development opportunities.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.

Support Manager

Walmart
05.2007 - 08.2017
  • Operated a cash register for cash, check and credit card transactions with 99% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Identified potential shoplifters and alerted management.
  • Alerted customers to upcoming sales events and promotions.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained 15 new sales associates each quarter.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Communicated clear expectations and goals to each team member.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Actively pursued personal learning and development opportunities.
  • Supervised and directed all merchandise and shipment processing.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.

Assistant General Manager

Checkers
08.2006 - 01.2012
  • Reduced labor costs by 5 percent while maintaining excellent service and profit levels.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Conducted timely performance evaluations for all front of house staff.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Carefully interviewed, selected, trained and supervised staff.

Bar Manager, Bar Tender & Server

Cruella Inc
06.1995 - 06.2006
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Supported Chief Operating Officer with daily operational functions.
  • Researched and updated all required materials needed for firm and partners.
  • Responsible for creative design for prominent Entertainment.
  • Researched Music to create nightly playlist.

Visual Merchandiser

JCPenney
08.1998 - 08.2000
  • Rehearsed cat walks and special choreography in preparation for fashion exhibits.
  • Posed and strutted to demonstrate features such as garment quality, style and design.
  • Achieved costing and aesthetic goals for the seasonal fabric palette.
  • Suggested style changes to the creative team.
  • Suggested merchandising and flow strategies based on current data, trends and forecasts.
  • Positioned and pinned pattern sections onto model form.
  • Developed seasonal and brand style guides to promote J.C. Penney's.
  • Created innovative design tools and strategies for presenting merchandise.
  • Worked with technical design and product management to ensure design packages were accurate and complete.
  • Developed seasonal merchandise assortment to improve category depth and breadth.
  • Assessed merchandise mix to continually broaden and improve assortments.

Server, Bartender And Trainer

Olive Garden Italian Restaurant
08.1995 - 08.1998
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Routinely removed trash and debris from restaurant.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained clean dining room, lobby and service areas at all times.
  • Maintained high standards of cleanliness and sanitation.

Assistant General Manager

Krystal
03.1993 - 08.1995
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.

 

General Manager

Captain D's
07.1989 - 03.1993
  • Drove the short-term and advanced promotional planning processes.
  • Maintained up-to-date account distribution information.
  • Developed methods to establish and clarify customer objectives.
  • Coordinated upper management’s market visits and key account calls.

Server

Olive Garden Italian Restaurant
01.1989 - 07.1989
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Grill And Fry Cook

Applebee's Neighborhood Grill & Bar
12.1988 - 04.1989
  • Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Achieved and exceeded performance, budget and team goals.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

Unit Manager

Bojangles' Famous Chicken 'n Biscuits
07.1986 - 10.1988
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Drove the short-term and advanced promotional planning processes.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Coordinated upper management’s market visits and key account calls.
  • Developed methods to establish and clarify customer objectives.

Shift Manager

Pizza Hut
07.1984 - 07.1988
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Handled currency and credit transactions quickly and accurately.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Prepared fountain drinks and ice cream items.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.

Education

High School Diploma - undefined

Glenn Hills High School
Augusta, GA
1984

Skills

  • Organized multi-tasker
  • Accustomed to shift work
  • Restaurant operations
  • Skilled upseller
  • Fast and efficient service worker
  • Good with Numbers and math
  • Friendly and helpful
  • Customer-oriented
  • Point of Sale (POS) system operation
  • Quick learner
  • Dedicated team player
  • Carbonated beverage dispenser cleaning and maintenance
  • Late-night shift availability

Certification

Wal-MArt certified Forklift operator, pallet stacker, electric pallet jack and scissor lift operator.

Timeline

Store Manager

CVS Health
08.2022 - Current

General Manager

Roses, Variety Wholesalers
10.2021 - 04.2022

General Manager

Family Dollar
01.2018 - 10.2021

Support Manager

Walmart
05.2007 - 08.2017

Assistant General Manager

Checkers
08.2006 - 01.2012

Visual Merchandiser

JCPenney
08.1998 - 08.2000

Server, Bartender And Trainer

Olive Garden Italian Restaurant
08.1995 - 08.1998

Bar Manager, Bar Tender & Server

Cruella Inc
06.1995 - 06.2006

Assistant General Manager

Krystal
03.1993 - 08.1995

General Manager

Captain D's
07.1989 - 03.1993

Server

Olive Garden Italian Restaurant
01.1989 - 07.1989

Grill And Fry Cook

Applebee's Neighborhood Grill & Bar
12.1988 - 04.1989

Unit Manager

Bojangles' Famous Chicken 'n Biscuits
07.1986 - 10.1988

Shift Manager

Pizza Hut
07.1984 - 07.1988

High School Diploma - undefined

Glenn Hills High School

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Richard Lacharite Jr