Summary
Overview
Work History
Education
Skills
Clearance
Certifications And Specialized Training
Timeline
Generic

Richard Lam

Apex,NC

Summary

Results-driven professional with over 1.5 years of current experience as an Area Coordinator at the U.S. Department of State, overseeing federal background investigations. Adept at enhancing operational efficiency through innovative solutions, and ensuring security compliance. Skilled in case management, investigative reporting, and cross-functional communication, with a proven ability to coordinate over 1,000 investigations annually while streamlining workflows. Conducted thorough investigations on over 600 cases, analyzing sensitive data to verify backgrounds and ensure compliance with organizational standards. Strong analytical thinker with a talent for summarizing complex data into actionable insights.

Overview

35
35
years of professional experience

Work History

Area Coordinator – PSC/BPA

U.S. Department of State [Remote]
Washington, D.C.
01.2022 - Current
  • Coordinate and review over 1,000 federal background investigations annually, ensuring adherence to national security protocols.
  • Manage a team of independent investigators, optimizing case assignments, and conducting quality assurance to boost efficiency.
  • Designed a hyperlinked case tracking database, cutting processing time by 20%, and enhancing workflow for remote teams.
  • Communicate effectively with stakeholders via Microsoft Teams to assign cases, provide updates, and resolve issues.

Independent Contractor – Background Investigator

Omniplex World Services Corporation
Apex, NC
11.2016 - 01.2022
  • Conducted in-depth background investigations for the U.S. Government positions, interviewing subjects, and verifying records.
  • Authored detailed reports that meet federal standards, synthesizing complex case data for high-level security clearances.

Independent Contractor – Background Investigator

U.S. Department of State [Remote]
Washington, D.C.
04.2017 - 12.2021
  • Conducted federal background investigations under a Blanket Purchase Agreement (BPA) for the U.S. Department of State.
  • Ensured compliance with Executive Orders 13526, 10450, 12968, and 13467, as well as federal investigative standards and security protocols.
  • Conducted subject interviews (ESI), source interviews, local law enforcement checks, employment verifications, and education verifications.
  • Produced detailed investigative reports following Diplomatic Security Service (DSS) guidelines.
  • Managed overseas, minimized investigations, and leveraged Microsoft Teams for remote interviews.
  • Conducted remote interviews and record checks, leveraging Microsoft Teams to summarize findings efficiently.

Lieutenant Commander of Detectives – Special Services Unit

New York City Police Department (NYPD)
New York, USA
01.2011 - 12.2016
  • Led a specialized counterterrorism and intelligence unit with a $1.2 million budget and a team of 68 investigators, linguists, and cyber specialists.
  • Directed long-term covert investigations in collaboration with state, federal, and international law enforcement agencies.
  • Conducted intelligence analysis on terrorism-related threats, supporting national security investigations.
  • Established and managed an Identity Management Team, overseeing deep-cover operatives' online identities.

Key Accomplishments:

✔ Led multi-state and international investigations, resulting in successful terrorism-related prosecutions.
✔ Received commendation from District Attorney Robert Morgenthau for leading a precedent-setting post-9/11 terrorism case.

Police Officer

Apex Police Department
Apex, NC
10.2016 - 11.2016
  • Performed general law enforcement duties within the Apex jurisdiction

Additional NYPD Roles

New York City Police Department
New York, NY
01.1992 - 01.2011
  • Lieutenant – Commanding Officer, Field Operations Unit (2010 – 2011): Led a mobile surveillance unit, gathering intelligence on terrorist threats.
  • Lieutenant – Executive Officer, Operations & Analysis Unit (2009 – 2010): Produced daily intelligence briefings for NYPD leadership.
  • Lieutenant – Commanding Officer, Leads Investigations Unit (2006 – 2009): Managed all terrorism lead investigations for NYC.
  • Lieutenant – Commanding Officer, 122nd Precinct Detective Squad (2002 – 2006): Supervised homicide, burglary, and fraud investigations.
  • Sergeant – Internal Affairs Bureau (2000 – 2002): Conducted internal corruption and misconduct investigations.
  • Detective – Narcotics Bureau (1998 – 2000)|Police Officer (1992 – 1998)

Specialist

United States Army
, USA
01.1993 - 01.2007
  • Earned the Army Achievement Medal for service excellence.

Lance Corporal

United States Marine Corps
, USA
01.1990 - 01.1993

Veteran of Desert Shield/Storm; awarded the National Defense Service Medal.

  • National Defense Service Medal.
  • Southwest Asia Service Medal (Bronze Star)
  • Kuwait Liberation Medal.
  • Meritorious Unit Commendation.

Education

B.A. - Professional Studies / Labor History

Empire State College – SUNY
01.2009

Skills

  • Case Management and Investigative Reporting
  • Background Investigations and Security Compliance
  • Operational efficiency
  • Reporting skills
  • Problem-solving abilities
  • Attention to detail
  • Interpersonal Communication and Team Coordination
  • Analytical Thinking and Data Summarization
  • Microsoft Teams and Digital/Remote Investigations
  • IS3, LOIS, ESI/EFI Scoping

Clearance

Active Top Secret

Certifications And Specialized Training

  • DoS Certifications: Counterintelligence, Cybersecurity, PII Protection, Records Management
  • Law Enforcement & Investigative Training: Dignitary Protection, Surveillance, Homicide Investigations, Reid Technique
  • Technical Skills: IS3, LOIS, Microsoft Teams, ESI/EFI Scoping, Digital/Remote Investigations

Timeline

Area Coordinator – PSC/BPA

U.S. Department of State [Remote]
01.2022 - Current

Independent Contractor – Background Investigator

U.S. Department of State [Remote]
04.2017 - 12.2021

Independent Contractor – Background Investigator

Omniplex World Services Corporation
11.2016 - 01.2022

Police Officer

Apex Police Department
10.2016 - 11.2016

Lieutenant Commander of Detectives – Special Services Unit

New York City Police Department (NYPD)
01.2011 - 12.2016

Specialist

United States Army
01.1993 - 01.2007

Additional NYPD Roles

New York City Police Department
01.1992 - 01.2011

Lance Corporal

United States Marine Corps
01.1990 - 01.1993

B.A. - Professional Studies / Labor History

Empire State College – SUNY
Richard Lam