Richard Laurence
Webster,FL
Summary
Experienced retail operations leader with over 15 years at Walmart, currently serving as Stocking 2 Coach in Bushnell, FL. Proven track record in team leadership, inventory management, process improvement and performance management across multiple store departments, including auto care and food operations. Recognized for driving operational efficiency, developing high-performing teams and delivering exceptional customer service. Skilled in strategic planning, cross-functional collaboration and coaching associates to exceed business goals.
Overview
13
13
years of professional experience
1990
1990
years of post-secondary education
Work History
Food and Consumables Coach
Walmart
Bushnell, FL
08.2025 - Current
- Developed training programs for team members to enhance performance skills.
- Facilitated workshops to promote teamwork and effective communication among staff.
- Conducted regular evaluations to assess employee progress and provide feedback.
Stocking 2 Coach
Walmart
Bushnell, Florida
08.2023 - Current
- Mentored team members to enhance skills and improve performance.
- Conducted training sessions on Walmart policies and customer service standards.
- Implemented strategies to boost team morale and collaboration.
- Facilitated regular meetings to communicate goals and progress updates.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Provided feedback on employee performance and development plans.
- Assessed individual performance to identify areas for improvement.
Auto Care Center Manager
Walmart
Bushnell, Florida
08.2021 - 08.2023
- Managed daily operations of auto care center to ensure efficient service delivery.
- Supervised and trained staff on automotive repair techniques and customer service standards.
- Maintained inventory levels of automotive parts and supplies for uninterrupted operations.
- Enforced safety protocols and best practices within the auto care center environment.
- Resolved customer complaints promptly to enhance overall shopping experience at Walmart.
- Developed and implemented customer service standards to ensure high levels of customer satisfaction.
- Trained new employees in technical repair procedures as well as customer service standards.
- Implemented strategies to increase revenue through upselling services or additional products.
- Conducted regular meetings with staff members to discuss goals, objectives, and performance
- Reduced inventory shrink in Automotive department by implementing enhanced loss prevention strategies, improving inventory accuracy and training associates on best practices, resulting in improved profitability and operational efficiency.
Assistant Store Manager
Walmart
Cleveland, TN
10.2019 - 07.2021
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Minimized waste through expense tracking and effective cost control strategies.
Auto Care Center Manager
Wal-Mart Stores Inc.
Dayton, TN
08.2017 - 10.2019
- Steadily Increased sales over a two-year period
- Resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Protect company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Deliver an exceptional level of service to each customer by listening to concerns and answering questions
- Provide outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Ranked number 1 for Region 12 for the months of July and October 2018
- Finished Number 1 for Region 12 for the 2019 Fiscal year
- Steadily Increased customer base over the past 2 years
Auto Care Center Manager
Wal-Mart Stores Inc.
Cookeville, TN
06.2015 - 07.2017
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Led team of 15 in Automotive had them engaged in delivering assistance to customer service department on daily basis
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Increased sales over my two-year period there
Hardlines Zone Manager
Wal-Mart Stores Inc.
Lenoir City, TN
12.2014 - 05.2015
Automotive Support Manager
Wal-Mart Stores Inc.
Lenoir City, TN
02.2013 - 12.2014
Service Technician
Walmart
Lenoir City, TN
09.2012 - 02.2013
Education
Gar-field High School
Woodbridge, VASkills
- Greeting guests
- Business correspondence
- Data collection and analysis
- Sales tracking
- Individual instruction
- ID verification
- Cleaning and sanitation
- Upselling strategies
- Product assembly
- Document review
- Budget coordination
- Stockroom organization
- Recordkeeping and reporting
- Cost control
- Scheduling
- Performance improvements
- Mediation
- Product and service knowledge
- Order picking
- Supervision
- Confidentiality
- Account maintenance
- Sales strategics
- Staff management
Future Goals
My future goal is to advance my career and become a Store Manager.
Timeline
Food and Consumables Coach
Walmart
08.2025 - Current
Stocking 2 Coach
Walmart
08.2023 - Current
Auto Care Center Manager
Walmart
08.2021 - 08.2023
Assistant Store Manager
Walmart
10.2019 - 07.2021
Auto Care Center Manager
Wal-Mart Stores Inc.
08.2017 - 10.2019
Auto Care Center Manager
Wal-Mart Stores Inc.
06.2015 - 07.2017
Hardlines Zone Manager
Wal-Mart Stores Inc.
12.2014 - 05.2015
Automotive Support Manager
Wal-Mart Stores Inc.
02.2013 - 12.2014
Service Technician
Walmart
09.2012 - 02.2013
Gar-field High School