Richard Leach
Charlotte,NC
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager, Freight Brokerage
RXO Logistics
03.2023 - 09.2024
- Managed a team of 20 direct and 30 indirect reports. Kept employees compliant with company policies and procedures.
- Conducted monthly performance reviews, identifying areas for improvement and developing action plans to address them.
- Increased CR productivity by 20% through holding the reps accountable to industry KPIs and drilling down on their portfolio of carriers to find opportunities for them inside of our network.
- Performed Quarterly Business Reviews with our top carriers to facilitate growth and help identify opportunities in line with company strategic goals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervisor, Carrier Procurement
XPO Logistics
06.2020 - 03.2023
- Managed a team of 5 Carrier Reps. Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw and was the escalation point for carrier reps when there were problems with the freight before, after, and while freight was in transit.
- Scheduled and approved time for those employees under my direct supervision.
Specialist, Carrier Procurement
XPO Logistics
10.2015 - 06.2020
- Consistently achieved a high level of success with load count, monthly GM, and as a go to person on spot pricing when experiencing market disruptions.
- Generated XPO over 1.2 million dollars in unadjusted GM two consecutive years in 2018 and 2019.
- Helped pilot XPO's new hire training program which partnered new employees with experienced carrier reps. This led to increased employee retention and better results for the company's bottom line.
Logistics Manager
FedEx Smartpost
12.2009 - 04.2015
- Achieved consistent daily/monthly productivity goals in line with approved budget goals.
- Saved 1.5 million dollars in annualized savings by moving lower volume deliveries to the FedEx Ground network.
- Utilized TMS software to arrive and dispatch drivers.
- Managed upwards of 200 direct reports as we ramped up for Peak season.
- Worked cross-functionally with dock personnel and senior leadership to determine daily business needs and projected volume.
Education
Bachelor of Science - Accounting
UNC Charlotte
Charlotte, NC12.2007
Skills
- Problem-Solving
- Team Leadership
- Performance Management
- Conflict Resolution
Timeline
Operations Manager, Freight Brokerage
RXO Logistics
03.2023 - 09.2024
Supervisor, Carrier Procurement
XPO Logistics
06.2020 - 03.2023
Specialist, Carrier Procurement
XPO Logistics
10.2015 - 06.2020
Logistics Manager
FedEx Smartpost
12.2009 - 04.2015
Bachelor of Science - Accounting
UNC Charlotte
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