Richard Llanes

• Conducted daily outreach to clients, even those contacted over 100 times.
• Scheduled and maintained consistent work hours from morning to late evening on weekdays.
• Dedicated weekend hours to work from afternoon until night.
• Built and managed a diverse client portfolio exceeding 100
• Analyzed client needs and recommended appropriate health insurance products based on their individual requirements
• Managed the entire sales process from prospecting and lead generation to closing deals and following up with post-sales support

• Ensured guest satisfaction through effective management and efficient service delivery.
• Ensured staff remained proactive and engaged in continuous improvement activities.
• Completed nightly cash-out procedures, including reconciling registers and processing server transactions.
• Managed comprehensive restaurant operations, focusing on staff management, customer service, and financial outcomes.
• Directed workforce of 50 through comprehensive training programs and consistent performance assessments.
• Developed SOPs to ensure consistent operational practices across departments.

• I Made sure all of the side work is done by all of our foh and deal personally with customer complaints also being the first to take action and make sure the customers are happy and return to the establishment
• Bussing/ running food/hosting whenever needed while still taking tables

• Established a dedicated clientele with focus on high-intensity interval training, progressive weightlifting programs, and technical boxing skills development.
• Shaped client pathways towards achieving targeted results through strategic foundations.

• Consistently provided excellent customer service, maintaining a flawless review record.

Engaged local prospects via targeted phone calls to increase foot traffic.

Identified potential clients while walking the weightlifting area.

Organized client assessments leading to personal training contract proposals for 6-12 months.

• Bringing food to customers making sure I do everything I can so they can have a good experience help clean tables when bus boys are too busy