Richard Lopez
San Francisco,CA
Summary
AV/IT professional with extensive expertise in providing technical support and troubleshooting. Proven ability to resolve complex issues swiftly and ensure smooth operations. Valued team member known for collaboration and adaptability, equipped with strong problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Av Technician II
Uber HQ
05.2019 - Current
- Proactively monitored 100+ conference rooms globally using health dashboards across various AV services
- Provisioned 50+ Neat system/ Logitech system for conference rooms weekly
- Provided technical support to end users of zoom
- Utilized JIRA ticketing system to assist the Client Platform Engineer team track assigned assets using serial numbers to keep asset tracking software most up to date
- Imaged up to 10+ Mac minis weekly using Disk Utility and MDM enrollment software to enroll assets in DEP
- Utilized Gcal/promevo to create hierarchy for 10+ new Uber buildings bi-weekly
IT Helpdesk
Uber HQ
07.2020 - Current
- Composed 40+ emails for end users with hardware/software and updated department policy daily
- Collaborated with Legal team to implement a more efficient way to image up to 100+ Legal Hold laptops a week
- Diagnosed and troubleshot hardware, software and network issues.
- Imaged up to 30+ Mac laptops a day using Disk Utility and MDM enrollment software to enroll assets in DEP
- Performed set-ups, break-downs, and transports of equipment, such as monitors on an as-needed basis for new and existing end users
Logistics/Driver
Green Citizen
08.2013 - 03.2017
- Drove 15ft box truck to deliver and pick-up electronic waste for/from 30+ businesses throughout the Bay Area daily
- Assisted 30+ customers in a professional polite, and prompt manner while educating the importance of electronic disposal
- Tracked 150+ electronics by manufacturer, model and serial using company data
- Operated forklift to haul heavy bins filled with electronic waste, properly placing them onto trailer for shipment
Education
Year Up - Information Technology/Networking, Project Management, Business Communication, Professional Email Composition
Foothill College
San Jose, CA01.2019
Skills
- Network troubleshooting
- Remote support
- Hardware support
- System administration
- End user support
- Ticket management
- Helpdesk support coordination
- Software troubleshooting
Relevantskills
Gcal/ Promevo, PC hardware, Critical/organization skills, Communication skills, JIRA ticketing, Crestron Troubleshooting, PC/Mac OS troubleshooting, IP/TCP
Timeline
IT Helpdesk
Uber HQ
07.2020 - Current
Av Technician II
Uber HQ
05.2019 - Current
Logistics/Driver
Green Citizen
08.2013 - 03.2017
Year Up - Information Technology/Networking, Project Management, Business Communication, Professional Email Composition
Foothill College
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